Dax Liniere's community posts

Hello,
If you have a monitor set to a rotated orientation, the mouse does not respond as expected. Mouse input should be transformed to match the orientation of the remote desktop.
This was discovered in a multi-monitor setup, where monitor #2 is rotated 90 degrees.
Please don't hesitate to contact me if you require any more information or would lik to test a potential fix.

All the best,
Dax.

Hi Pauline,
I organise my installed programs into categories. For example, RU client is installed to C:\Program Files\UTILS\Remote Utilities - Client\
I've been a Windows user for almost 30 years so, generally, I know my stuff. ;)

If you could please ask the devs to recheck this, I would be grateful. I suspect that the installers need to be modified to respect the current install directory path, not just to expect it be the default.

Best regards,
Dax.

Hi Pauline,
Thanks for your reply.

May I ask you to uninstall either the host or client on one of your Windows test PCs, then reinstall any previous version, changing the installation directory, please? Then run the latest installer and you will see that it ignores the custom install directory and simply installs to its own default dir.

Aha! I think I found another bug that's caused this bug.

I went to open Viewer on a machine after a reboot after having just updated it. The shortcut didn't work and when I looked at where it was pointing, my installation directory was completely blank.

I did a search for rutview.exe and found it had been installed into the default location, not the original location I had specified at time of original installation. I'm sure I changed the default directory of the host software as well, so it's very likely that is the cause for it to not restart automatically after an update.

Can you please make sure future updates look at original install path? I think the only way I'll solve this now is to uninstall, download the packages from your site and reinstall those, specifying the desired install directory.


Let me know if you need any more information.

All the best,
Dax.

OS: Win 10 Pro 21H1
Viewer: 7.1.1.0
Host: (whichever version just came out)

After using Simple Update to update the host software on a remote machine, the host service doesn't restart automatically. This means you lose control of a remote system if you update.

All the best,
Dax.

Hi Polina,
Unfortunately I'm still getting the issue even in Legacy Capture mode. System was completely restarted and when I shut it down today, it had the same issue.
I had not connected to that PC remotely (in fact, it's rare that I do, perhaps once every 2 weeks).

What's the next thing I can try for you?

Cheers,
Dax.

Yes, I know all about RFUSCLIENT, thanks. :)

I'll test the Lagacy Capture mode and get back to you.

Cheers,
Dax.

Thank you, Polina. Feel free to reach out to me if you would like some input on the UI/UX aspect of it.

All the best,
Dax.

It would be fantastic if the File Transfer window had a comparison feature which would indicate when files and folders were different between the two panes and allow them to be synchronised in either direction.
I use Beyond Compare to manage this on my local HDDs, but having this feature within RU would be fantastic.

All the best,
Dax.

Hi there,
On both my previous Win8.1 PC and my newly built Win10 PC, I am getting an error on shutdown most days saying that RFUSCLIENT is preventing it. GDI+ is also mentioned.

What can be done to sort this out? Let me know if you'd like any more information.

All the best,
Dax.