jon otto's community posts


[Resolved] down again March 13th

jon otto, User (Posts: 13)
Mar 13, 2023 11:50:59 am EDT
Support level: Free or trial
We are working as expected in Arizona. Thank you.

[Resolved] down again March 13th

jon otto, User (Posts: 13)
Mar 13, 2023 10:04:10 am EDT
Support level: Free or trial
Same here in Southern Arizona.  See if this helps.  Jon Otto
13-03-2023__14:00:59__611 Connection #138178. Connection to "West Tennis Center". Mode: <Command (command: 22)>. Connecting...
13-03-2023__14:00:59__626 InetConnection #138178. Internet connection to West Tennis Center (198.147.28.34:5655).
13-03-2023__14:00:59__649 InetConnection #138178. Method "Connect" - OK. West Tennis Center connected to ID server: 198.147.28.34.
13-03-2023__14:01:00__614 InetConnection #138178 - West Tennis Center need. Server version: 0
13-03-2023__14:01:07__170 InetConnection #396423. Socket error. Name: "West Tennis Center", host: "198.147.28.34:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__14:01:07__170 Connection #396423. Connection to "West Tennis Center" failed. Mode: <Command (command: 5)>.
13-03-2023__14:01:07__170 Context #396423 removed. Mode: <Command>.
13-03-2023__14:01:09__110 InetConnection #102804. Socket error. Name: "West Tennis Center", host: "198.147.28.34:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__14:01:09__110 Connection #102804. Connection to "West Tennis Center" failed. Mode: <Remote control>.
13-03-2023__14:01:09__110 Context #102804 removed. Mode: <Remote control>.
13-03-2023__14:01:13__901 EIdException
13-03-2023__14:01:13__910 MakeConnection.
13-03-2023__14:01:13__910 date/time          : 2023-03-13, 07:01:13, 344ms

[Resolved] Windows 10 7.1.7.0 not able to connect to hosts with viewer

jon otto, User (Posts: 13)
Feb 13, 2023 10:29:00 am EST
Support level: Free or trial
All Is good this morning.  Thank you.  Jon otto

[Resolved] Windows 10 7.1.7.0 not able to connect to hosts with viewer

jon otto, User (Posts: 13)
Feb 12, 2023 9:17:44 am EST
Support level: Free or trial
Am I the only one who cannot connect to hosts with windows 10 viewer at version 7.1.7.0?

[Resolved] Jan 31 2023 DOWN!

jon otto, User (Posts: 13)
Jan 31, 2023 11:32:09 am EST
Support level: Free or trial
I am now able to connect to Windows 10 and 8.1 hosts. Thank you.

[Resolved] Jan 31 2023 DOWN!

jon otto, User (Posts: 13)
Jan 31, 2023 10:52:26 am EST
Support level: Free or trial
FYI - I have  Windows 10 and 8.1  hosts.

[Resolved] Jan 31 2023 DOWN!

jon otto, User (Posts: 13)
Jan 31, 2023 9:52:58 am EST
Support level: Free or trial
I am having the same issue. All hosts show online, but unable to connect.  7.1.7.0

viewer cannot connect to host

jon otto, User (Posts: 13)
May 11, 2022 2:25:58 pm EDT
Support level: Free or trial
I am able to connect to the host(s) at this time.  Thank you.  Jon Otto

viewer cannot connect to host

jon otto, User (Posts: 13)
May 03, 2022 9:30:30 am EDT
Support level: Free or trial
Same issue in Arizona.  Windows 10.  Version 7.1.2.0.  Cannot Connect, but hosts show as online.  Tried to attach log as Image, but got an error.

BitDefender - problems with Host version 7.1.2.0

jon otto, User (Posts: 13)
Feb 21, 2022 2:26:59 pm EST
Support level: Free or trial
Correction.  The malware issue is wit the 7.2 hosts and defender on Windows 8.1 I  - Jon Otto