Joel Stokes's community posts

Pauline wrote:

Hello everyone,

Thank you for the provided feedback.

Could you please try connecting to your Hosts once again and let us know if it works?

Thank you.

Can you check RU server log please - should be multiple connection error messages.

----- OK ---- seems oknow - what was the problem?

Problem is persisting - no change - have also reinstalled host on remote machine and viewer on local.

In viewer the Host Computer goes "Offline" in dashboard whilst trying to connect and returns to "Online" after failed attempts

Log:

01-06-2022__15:23:02__278 Connection #796785. Connection to "OFFICE". Mode: <Authorization>. Connecting...
01-06-2022__15:23:02__278 InetConnection #796785. Internet connection to OFFICE (178.162.214.240:5655).
01-06-2022__15:23:02__313 InetConnection #796785. Method "Connect" - OK. OFFICE connected to ID server: 178.162.214.240.
01-06-2022__15:23:17__321 InetConnection #796785. Socket error. Name: "OFFICE", host: "178.162.214.240:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
01-06-2022__15:23:17__322 Connection #796785. Connection to "OFFICE" failed. Mode: <Authorization>.
01-06-2022__15:23:17__322 Context #796785 removed. Mode: <Authorization>.

FYI - we and everyone else we know who is using RU at the moment are having the same issue with connection refusals on all hosts - this is an RU issue.

01-06-2022__14:28:16__629 Connection #193685. Connection to "OFFICE". Mode: <Authorization>. Connecting...
01-06-2022__14:28:16__630 InetConnection #193685. Internet connection to OFFICE (178.162.214.240:5655).
01-06-2022__14:28:16__666 InetConnection #193685. Method "Connect" - OK. OFFICE connected to ID server: 178.162.214.240.
01-06-2022__14:28:31__670 InetConnection #193685. Socket error. Name: "OFFICE", host: "178.162.214.240:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
01-06-2022__14:28:31__671 Connection #193685. Connection to "OFFICE" failed. Mode: <Authorization>.
01-06-2022__14:28:31__672 Context #193685 removed. Mode: <Authorization>.

Mike G wrote:

https://www.remoteutilities.com/support/forums/forum1/2327-connection-refused

OK - so we're just waiting for RU to resolve the issue - fingers crossed it's soon

Mike G wrote:

Worldwide problem - See other posts...

Hi Mike - which posts ????

Are we supposed to be changing settings or applying a fix ... or just waiting for the problem to be resolved at RU

Same problem here - any response from RU ??