Hayward G's community posts
[Resolved] Exception class: "EIdReadTimeout"
Hayward Garnett,
User (Posts: 1)
Mar 13, 2023 8:27:58 am EDT
Support level: Free or trial
I was using Viewer fine this morning (been using it for about a year now) - however, about 4 hours or so ago - I was booted off the host machine. My client side app shows the host is online and can even see it needs a sofware update (so there is coms!) - but when I try connect - it just loops through a few authorizing attempts and then stops.
The host / server is up and connected to the internet (have had co-worker confirm) - and I can tracert to it.
The logs show a Socket error - and a EIdReadTimeout - and then that is followed by numerous attempts to connect to id71.remoteutilities.com. Tracing to *that* address - the trace dies arounds switch11n.trouble-free.net ?
13-03-2023__12:15:57__050 Connection #309694. Connection to "SERVER1". Mode: <Authorization>. Connecting...
13-03-2023__12:15:57__050 InetConnection #309694. Internet connection to SERVER1(xxx.xxx.xxx.xxx:5655).
13-03-2023__12:15:57__358 InetConnection #309694. Method "Connect" - OK. SERVER1 connected to ID server: xxx.xxx.xxx.xxx.
13-03-2023__12:15:59__933 InetConnection #309694 - XXX need. Server version: 0
13-03-2023__12:16:05__608 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
13-03-2023__12:16:05__856 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
13-03-2023__12:16:06__365 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
13-03-2023__12:16:06__806 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
13-03-2023__12:16:06__980 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
13-03-2023__12:16:14__946 InetConnection #309694. Socket error. Name: "SERVER1", host: "xxx.xxx.xxx.xxx:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__12:16:14__946 Connection #309694. Connection to "SERVER1" failed. Mode: <Authorization>.
13-03-2023__12:16:14__947 Context #309694 removed. Mode: <Authorization>.
etc. etc.
Any thoughts on how to resolve or troubleshoot this further ?
The host / server is up and connected to the internet (have had co-worker confirm) - and I can tracert to it.
The logs show a Socket error - and a EIdReadTimeout - and then that is followed by numerous attempts to connect to id71.remoteutilities.com. Tracing to *that* address - the trace dies arounds switch11n.trouble-free.net ?
13-03-2023__12:15:57__050 Connection #309694. Connection to "SERVER1". Mode: <Authorization>. Connecting...
13-03-2023__12:15:57__050 InetConnection #309694. Internet connection to SERVER1(xxx.xxx.xxx.xxx:5655).
13-03-2023__12:15:57__358 InetConnection #309694. Method "Connect" - OK. SERVER1 connected to ID server: xxx.xxx.xxx.xxx.
13-03-2023__12:15:59__933 InetConnection #309694 - XXX need. Server version: 0
13-03-2023__12:16:05__608 Check ID Connection. Connecting...: "id71.remoteutilities.com:5655".
13-03-2023__12:16:05__856 Check ID Connection. Connected...: "id71.remoteutilities.com:5655".
13-03-2023__12:16:06__365 Check ID Connection. Request MsgTransportThread.Send. Host: "id71.remoteutilities.com:5655".
13-03-2023__12:16:06__806 Check ID Connection. After process message. Host: "id71.remoteutilities.com:5655". MsgCode: 10
13-03-2023__12:16:06__980 Check ID Connection. Exit: "id71.remoteutilities.com:5655".
13-03-2023__12:16:14__946 InetConnection #309694. Socket error. Name: "SERVER1", host: "xxx.xxx.xxx.xxx:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
13-03-2023__12:16:14__946 Connection #309694. Connection to "SERVER1" failed. Mode: <Authorization>.
13-03-2023__12:16:14__947 Context #309694 removed. Mode: <Authorization>.
etc. etc.
Any thoughts on how to resolve or troubleshoot this further ?