Remote Utilities Blog

When Apples and Oranges Seem Alike

It is a common marketing practice for software vendors to utilize product comparisons that invariably help their software appear to be the best choice. However, these comparisons may actually provide an inaccurate profile of the software’s actual advantages and disadvantages. There are several different ways of comparing software, in this post we are going to delve into the most commonly used comparison methods to determine which can provide the most accurate picture of a software’s real capabilities.

by Gwen , Mar 12, 2013

software

The Importance of Trust

Every positive, mutually beneficial business relationship must be built on a foundation of trust. Trust in a business relationship can be defined as believing that the other party is credible, reliable, and will do their best to meet or exceed your expectations by acting on behalf of your best interests.

by Gwen , Feb 26, 2013

business remote access

4 Tips to Evaluate Software for Business

This post is about evaluating business software. We will consider four major factors that together may lead to the popularity and success of a software product. Since a popular product is not necessarily the one that satisfies your business needs, with each factor below we’ve also included a tip. The purpose is to stimulate critical thinking and help you avoid “crowd-thinking”.

by Conrad Sallian, Feb 8, 2013

software tips and tricks

The True Cost of “Easy” Software

Regardless of the services or products your organization provides, the right software is integral to your business success. In this digital age, your software is part of a toolkit that helps your business meet its goals and objectives. Because of this, software purchases are frequently made based on technical features or functionality. However, software has three important components that are interconnected: ease-of-use, functionality, and security. These are often referred to as a triad or triangle.

by Gwen , Jan 30, 2013

software usability

Employee Monitoring and Surveillance: Important Laws You Should Know

There are methods of employee monitoring that can be effective in maintaining productivity, ensuring a safe work environment, and protecting company resources. Remote Utilities is a remote desktop software primarily intended for remote administration and support, not for employee monitoring. Although Remote Utilities is not intended for monitoring, some customers use our remote desktop software to monitor their employee's computer screen, and web camera views and sounds.

by Gwen , Jan 15, 2013

business privacy

Remote Utilities 5.4: Connection log in the Viewer

Previously in this blog we wrote about myths of NAT traversal techniques. We said that “hole-punching” in itself does not guarantee a direct connection in all possible cases. If you want to access a remote PC over the Internet in today’s IPv4- and NAT-ruled world, you will inevitably have to use some kind of intermediary server to connect. In Remote Utilities this feature is called Internet ID and it has already saved our users tons of time and frustration because it allows them to bypass firewalls and routers easily.

by Conrad Sallian, Nov 12, 2012

news

RDP over ID is coming with version 5.4

As you have probably noticed, there is an RDP connection mode in Remote Utilities. You can use the Viewer as an RDP client and connect to an RDP server using a direct IP connection. This ability is very handy for those administrators who may wish to use RDP instead of Remote Utilities in some circumstances.

by Conrad Sallian, Oct 9, 2012

news rdp

Upcoming Feature Preview: Remote Printing

The ability to print a remote document on the local printer has long been asked for. Today we’re happy to announce that this feature has already been implemented and will be available in the next minor update - version 5.4. This post is a sneak peek into how remote printing works in Remote Utilities.

by Conrad Sallian, Sep 13, 2012

news remote utilities

A Mediated Connection vs. NAT Traversal Techniques and Hole Punching

When it comes to accessing a remote desktop over the Internet, there are basically two options: a direct IP to IP connection or a mediated connection. In recent years it has been an increasing trend among major remote desktop software vendors to provide the latter connection type. For a customer it is much easier to use a simple number (an ID) for connecting rather than configuring a router and grappling with port forwarding.

by Conrad Sallian, Sep 3, 2012

network

Remote Access Software and Erroneous Virus Detection Problem

The problem of mistakenly identifying a particular program as a virus is as old as the Internet, especially for developers of remote access software. For example, we often receive complaints from users that an antivirus program has blocked Remote Utilities.

by Conrad Sallian, Aug 25, 2012

antivirus software