How to Configure the Host for Attended-Only Support
As many of you know, Remote Utilities provides a separate module called the “Agent” for spontaneous remote support. This program is actually a modified Host that can be run as an application without administrative privileges. The advantage of using the Agent is that it does not require installation. The remote user can run it, give the help desk technician their ID and password and wait until a remote session starts.
by Conrad Sallian, May 10, 2013