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Divide by zero error on start of viewer

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Sean Hogan, User (Posts: 10)
Apr 14, 2019 5:32:42 pm EDT
Support level: Free or trial
This has been a problem too long fix it ffs
Pauline, Support (Posts: 2868)
Apr 15, 2019 1:18:33 pm EDT
Hello Sean,

Thank you for your message.

Could you please elaborate a bit more on the error or point to more detailed information? Also, it would be very helpful if you send us a screenshot of the error.

Looking forward to your reply.
Sean Hogan, User (Posts: 10)
Apr 16, 2019 5:28:58 am EDT
Support level: Free or trial
Sorry yes I should have done that
attached a pic
seems to happen only if thumbnail view is selected
Attached Files
Divide by zero error on start of viewer
Pauline, Support (Posts: 2868)
Apr 16, 2019 2:34:32 pm EDT
Hello Sean,

Thank you for clarification.

Please, do the following:
1. Fully exit the Viewer (File -> Exit).
2. Locate the file config_4.xml in the Remote Utilities Viewer %appdata% folder.
3. Remove the config_4.xml file from that folder.
This will reset the Viewer settings/options. Your address books won't be affected by this action.

After performing the above steps, please update Host and Viewer to the latest version. You can download it on this page: https://www.remoteutilities.com/download/
Please note, that version mismatch between Viewer and Host/Agent may lead to performance issues and some features not working. Also, if you use the self-hosted server (RU Server), please update it to the most recent version too.

Let us know if the problem persists.
Sean Hogan, User (Posts: 10)
Apr 17, 2019 5:03:56 am EDT
Support level: Free or trial
Did as suggested problem remains
If I change from thumbnail view to detail view
viewer starts fine
but i like thumbnail view
Pauline, Support (Posts: 2868)
Apr 17, 2019 11:48:42 am EDT
Hello Sean,

Thank you.

Could you please send us a screenshot of the Viewer About window? To open the About window, navigate to the tab Help in the main Viewer window. Select About Remote Utilities.
Divide by zero error on start of viewer - 17 Apr 2019 11:42:07

In addition, please copy and send us the text of the error.

Also, could you please describe what steps you perform that lead you to the error? So we could try reproducing it.

Looking forward to your reply.
Sean Hogan, User (Posts: 10)
Apr 17, 2019 4:41:30 pm EDT
Support level: Free or trial
The error occurs when thumbnails is selected
also the thumbnail view is overlapping

Error report - Remote Utilities Viewer
---
Class: EDivByZero
Text: Division by zero.
Version: 69108 (0)
Id: {5935B23F-059D-4DEF-A30C-96CA6FFC1DAE}
Date: 17-04-2019 21-34-44
---
Info:
date/time          : 2019-04-17, 21:34:44, 474ms
computer name      : AMD1
user name          : 
registered owner   : Windows User
operating system   : Windows 7 x64 Service Pack 1 build 7601
system language    : English
system up time     : 20 days 2 hours
program up time    : 2 seconds
processors         : 2x AMD Athlon™ 64 X2 Dual Core Processor 6000+
physical memory    : 5778/8191 MB (free/total)
free disk space    : (C:) 133.29 GB
display mode       : 1280x1024, 32 bit
process id         : $13a8
allocated memory   : 39.45 MB
largest free block : 1.50 GB
executable         : rutview.exe
exec. date/time    : 2019-04-13 02:53
version            : 6.10.8.0
callstack crc      : $72be4ea0, $5bda97f8, $5bda97f8
exception number   : 1
exception class    : EDivByZero
exception message  : Division by zero.

main thread ($b58):
72be4ea0 +000 COMCTL32.dll
72c0f1f5 +034 COMCTL32.dll                           DPA_Sort
75bd0d60 +016 user32.dll                             CallWindowProcW
005e8c0a +0e6 rutview.exe  Vcl.Controls   10319  +30 TWinControl.DefaultHandler
005e4046 +2be rutview.exe  Vcl.Controls    7420  +91 TControl.WndProc
005e8afb +63b rutview.exe  Vcl.Controls   10278 +166 TWinControl.WndProc
0064c8ff +0af rutview.exe  Vcl.ComCtrls   19675  +26 TCustomListView.WndProc
0092909b +053 rutview.exe  UIUtils          976  +21 TMyListViewUtils.NewListViewWndProc
005e80c8 +02c rutview.exe  Vcl.Controls    9977   +3 TWinControl.MainWndProc
004fb0ec +014 rutview.exe  System.Classes 17536   +8 StdWndProc
77cb0137 +02b ntdll.dll                              KiUserCallbackDispatcher
75bc96c0 +047 user32.dll                             SendMessageW
006487ec +15c rutview.exe  Vcl.ComCtrls   17090  +36 TListItems.SetUpdateState
00648863 +00b rutview.exe  Vcl.ComCtrls   17103   +1 TListItems.EndUpdate
00649e65 +1b5 rutview.exe  Vcl.ComCtrls   18135  +40 TCustomListView.CreateWnd
005e7b12 +016 rutview.exe  Vcl.Controls    9765   +3 TWinControl.CreateHandle
005e7dd8 +074 rutview.exe  Vcl.Controls    9888   +7 TWinControl.UpdateShowing
005e7e06 +0a2 rutview.exe  Vcl.Controls    9891  +10 TWinControl.UpdateShowing
005e7f80 +0bc rutview.exe  Vcl.Controls    9935  +21 TWinControl.UpdateControlState
005e7162 +0e2 rutview.exe  Vcl.Controls    9305  +25 TWinControl.InsertControl
005e264c +03c rutview.exe  Vcl.Controls    6206   +9 TControl.SetParent
005ee15d +04d rutview.exe  Vcl.Controls   13808   +5 TWinControl.SetParent
00ad9d50 +01c rutview.exe  cxControls      7709   +3 TcxCustomControl.SetParent
0115106d +011 rutview.exe  dxDockControl   9740   +2 TdxCustomDockControl.SetParent
0115ce24 +170 rutview.exe  dxDockPanel      496  +33 TdxDockPanel.SetParent
005e1994 +0e0 rutview.exe  Vcl.Controls    5743  +16 TControl.SetAlign
01156315 +035 rutview.exe  dxDockControl  11889   +7 TdxCustomDockControl.SetParentDockControl
011531a8 +0b4 rutview.exe  dxDockControl  10710  +19 TdxCustomDockControl.IncludeToDock
0115518d +151 rutview.exe  dxDockControl  11528  +14 TdxCustomDockControl.LoadLayoutFromCustomIni
0114db46 +102 rutview.exe  dxDockControl   8049  +19 TdxDockingController.LoadControlFromCustomIni
011554b0 +08c rutview.exe  dxDockControl  11553   +2 TdxCustomDockControl.LoadLayoutProcessChildren
0115519f +163 rutview.exe  dxDockControl  11529  +15 TdxCustomDockControl.LoadLayoutFromCustomIni
0114db46 +102 rutview.exe  dxDockControl   8049  +19 TdxDockingController.LoadControlFromCustomIni
011554b0 +08c rutview.exe  dxDockControl  11553   +2 TdxCustomDockControl.LoadLayoutProcessChildren
0114b18e +08a rutview.exe  dxDockControl   6758   +5 TdxDockSite.LoadLayoutFromCustomIni
0114db46 +102 rutview.exe  dxDockControl   8049  +19 TdxDockingController.LoadControlFromCustomIni
0114d92b +157 rutview.exe  dxDockControl   8011  +21 TdxDockingController.LoadLayoutFromCustomIni
0114cd6c +030 rutview.exe  dxDockControl   7605   +3 TdxDockingController.LoadLayoutFromStream
01145066 +016 rutview.exe  dxDockControl   4039   +1 TdxDockingManager.LoadLayoutFromStream
0125faa2 +0b6 rutview.exe  MainForm        2082  +15 TfmMain.LoadFloatPanels
0125fffc +270 rutview.exe  MainForm        2208  +50 TfmMain.LoadView
0125dfa8 +084 rutview.exe  MainForm        1616   +8 TfmMain.FormShow
00708d0d +015 rutview.exe  Vcl.Forms       4208   +1 TCustomForm.DoShow
00aa2fc9 +005 rutview.exe  dxForms          757   +1 TdxForm.DoShow
0070d6cd +0a9 rutview.exe  Vcl.Forms       6984  +11 TCustomForm.CMShowingChanged
00d72c84 +078 rutview.exe  dxRibbonForm    1744   +8 TdxCustomRibbonForm.CMShowingChanged
005e4046 +2be rutview.exe  Vcl.Controls    7420  +91 TControl.WndProc
005e8afb +63b rutview.exe  Vcl.Controls   10278 +166 TWinControl.WndProc
007097dd +64d rutview.exe  Vcl.Forms       4629 +209 TCustomForm.WndProc
00d73c8b +323 rutview.exe  dxRibbonForm    2310 +109 TdxCustomRibbonForm.WndProc
00ae25df +007 rutview.exe  cxControls     12480   +1 TcxWindowProcLinkedObject.DefaultProc
00b48eb4 +02c rutview.exe  dxShadowWindow   358   +7 TdxShadowWindow.OwnerWindowWndProc
00ae2873 +007 rutview.exe  cxControls     12591   +1 TcxWindowProcLinkedObjectList.WndProc
005e3c80 +024 rutview.exe  Vcl.Controls    7198  +10 TControl.Perform
005e7e71 +10d rutview.exe  Vcl.Controls    9900  +19 TWinControl.UpdateShowing
005e7f80 +0bc rutview.exe  Vcl.Controls    9935  +21 TWinControl.UpdateControlState
005eac72 +026 rutview.exe  Vcl.Controls   11726   +3 TWinControl.CMVisibleChanged
00d72db6 +07e rutview.exe  dxRibbonForm    1776  +11 TdxCustomRibbonForm.CMVisibleChanged
005e4046 +2be rutview.exe  Vcl.Controls    7420  +91 TControl.WndProc
005e8afb +63b rutview.exe  Vcl.Controls   10278 +166 TWinControl.WndProc
007097dd +64d rutview.exe  Vcl.Forms       4629 +209 TCustomForm.WndProc
00d73c8b +323 rutview.exe  dxRibbonForm    2310 +109 TdxCustomRibbonForm.WndProc
00ae25df +007 rutview.exe  cxControls     12480   +1 TcxWindowProcLinkedObject.DefaultProc
00b48eb4 +02c rutview.exe  dxShadowWindow   358   +7 TdxShadowWindow.OwnerWindowWndProc
00ae2873 +007 rutview.exe  cxControls     12591   +1 TcxWindowProcLinkedObjectList.WndProc
005e3c80 +024 rutview.exe  Vcl.Controls    7198  +10 TControl.Perform
005e26b6 +026 rutview.exe  Vcl.Controls    6224   +5 TControl.SetVisible
00708fe9 +03d rutview.exe  Vcl.Forms       4341   +9 TCustomForm.SetVisible
0071352b +0b3 rutview.exe  Vcl.Forms      10889  +23 TApplication.Run
01299b88 +078 rutview.exe  rutview          218  +16 initialization
7599344b +010 kernel32.dll                           BaseThreadInitThunk

cpu registers:
>> will be calculated soon

stack dump:
>> will be calculated soon

disassembling:
>> will be calculated soon
The last three never finish
Attached Files
Divide by zero error on start of viewer
Pauline, Support (Posts: 2868)
Apr 18, 2019 3:07:31 pm EDT
Hello Sean,

Could you please locate the file config_4.xml as I described above and send it to us to support@remote-utilities.com?

Thank you.
Sean Hogan, User (Posts: 10)
Apr 18, 2019 3:40:33 pm EDT
Support level: Free or trial
Sent just now
Pauline, Support (Posts: 2868)
Apr 18, 2019 4:01:19 pm EDT
Hello Sean,

Thank you.

We will examine the file and get back to you soon.
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