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[ Closed ] Remote Utilities 6.12 Beta
Links used in this discussion
Links used in this discussion
- https://www.remoteutilities.com/download/beta.php
- https://www.remoteutilities.com/product/release-notes.php
- https://www.remoteutilities.com/support/forums/forum1/1392-certain-keys-_enter_-ctrl_-shift-etc_-not-working-on-remote-host?
- https://www.remoteutilities.com/support/docs/remote-install-tool/
- https://www.remoteutilities.com/support/docs/updating-remote-utilities/#Method_3:_Advanced_update
- https://www.remoteutilities.com/support/docs/editing-connections/#Cursor
- https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/
- https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/
- https://www.remoteutilities.com/support/docs/connection-log/
- https://www.remoteutilities.com/support/docs/first-connection-warning/
- https://www.remoteutilities.com/support/kb/the-code-you-entered-is-incorrect-error/
- https://www.remoteutilities.com/support/docs/screen-recorder/#Settings_tab
- https://www.remoteutilities.com/support/docs/editing-connections/
- https://www.remoteutilities.com/support/docs/full-control-and-view/#Toolbar
- https://www.remoteutilities.com/support/docs/host-log/
- https://www.remoteutilities.com/support/docs/portable-viewer/
- https://www.remoteutilities.com/support/docs/agent/
- https://www.remoteutilities.com/support/forums/messages/forum1/message7876/1433-remote-utilities-6.12-beta#message7876
- https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/
- https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#Uninstalling_Host
- https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/#Adding_Remote_Utilities_to_exceptions
- https://www.remoteutilities.com/support/kb/what-is-a-monitor-driver/
- https://www.remoteutilities.com/support/docs/installing-and-uninstalling/
- https://www.remoteutilities.com/support/docs/updating-remote-utilities/
- https://www.remoteutilities.com/about/support-policy.php#What_our_support_service_does_NOT_cover
- https://www.remoteutilities.com/blog/import-from-active-directory-and-improved-file-transfer/
- https://www.remoteutilities.com/support/docs/setting-up-relay-server/
- https://www.remoteutilities.com/support/docs/ac-main-window/#Active_tab
- https://www.remoteutilities.com/support/docs/backing-up-address-books/#Restoring_an_address_book_from_a_backup
- https://www.remoteutilities.com/download/
Vasilis Lourdas,
User (Posts: 19)
Dec 04, 2020 5:38:31 am EST
Support level: Site
Hi,
Does the b3 host work correctly with the relay server in b2? I'm asking because I have installed b3 of host in a Windows XP PC, which is registered to connect to the b2 relay server, but using the b3 viewer, I cannot logon to the host PC, I get a "No response from server".
Does the b3 host work correctly with the relay server in b2? I'm asking because I have installed b3 of host in a Windows XP PC, which is registered to connect to the b2 relay server, but using the b3 viewer, I cannot logon to the host PC, I get a "No response from server".
Vasilis Lourdas,
User (Posts: 19)
Dec 04, 2020 6:53:57 am EST
Support level: Site
It seems that the b3 viewer is somehow problematic. Using the latest stable viewer to connect, there are no issues.Vasilis Lourdas wrote:
Hi,
Does the b3 host work correctly with the relay server in b2? I'm asking because I have installed b3 of host in a Windows XP PC, which is registered to connect to the b2 relay server, but using the b3 viewer, I cannot logon to the host PC, I get a "No response from server".
Conrad Sallian,
Support (Posts: 3049)
Dec 04, 2020 7:14:06 am EST
Hello Vasilis,
As far as beta testing we also recommend that you always keep it separate from your production environment and not entirely rely on beta for mission-critical tasks. For example, if you want to test new beta features you could run another self-hosted server with beta installed and test it with Viewers and Hosts of the same beta.
Thanks.
If you decided to use/test beta version we recommend that you update all modules rather than just some of them. For example, if you use Viewer and Host beta 3 we highly recommend that your server is also beta 3. We cannot guarantee correct work if there is version mismatch, even in the case of beta. Besides, the beta version per se is supposed to have bugs (hence it's beta) which need to be revealed and fixed by the final release.Vasilis Lourdas wrote:
Does the b3 host work correctly with the relay server in b2? I'm asking because I have installed b3 of host in a Windows XP PC, which is registered to connect to the b2 relay server, but using the b3 viewer, I cannot logon to the host PC, I get a "No response from server".
As far as beta testing we also recommend that you always keep it separate from your production environment and not entirely rely on beta for mission-critical tasks. For example, if you want to test new beta features you could run another self-hosted server with beta installed and test it with Viewers and Hosts of the same beta.
Thanks.
Conrad Sallian,
Support (Posts: 3049)
Dec 04, 2020 8:09:41 am EST
Hi Vasilis,
If you still experience issues please try the following:
- Uninstall Viewer (using Windows settings -> Apps)
- Download the beta Viewer installer from the site (Download -> Windows (beta) and install it
There was a very minor issue with licensing/trial so we just updated the installer without updating beta version number.
Thanks.
If you still experience issues please try the following:
- Uninstall Viewer (using Windows settings -> Apps)
- Download the beta Viewer installer from the site (Download -> Windows (beta) and install it
There was a very minor issue with licensing/trial so we just updated the installer without updating beta version number.
Thanks.
Vasilis Lourdas,
User (Posts: 19)
Dec 04, 2020 8:23:14 am EST
Support level: Site
Hi Conrad,
I used the portable viewer. Should I still try it again with the portable zip?
I used the portable viewer. Should I still try it again with the portable zip?
Conrad Sallian,
Support (Posts: 3049)
Dec 04, 2020 8:39:41 am EST
Yes, the portable Viewer has also been updated.Vasilis Lourdas wrote:
Hi Conrad,
I used the portable viewer. Should I still try it again with the portable zip?
Vasilis Lourdas,
User (Posts: 19)
Dec 04, 2020 8:46:52 am EST
Support level: Site
Still the same error as before.
Attached Files
Conrad Sallian,
Support (Posts: 3049)
Dec 04, 2020 9:30:49 am EST
Hi Vasilis,Vasilis Lourdas wrote:
Still the same error as before.
Are you connecting to RU Server beta 2 or to RU Server beta 3?
Vasilis Lourdas,
User (Posts: 19)
Dec 04, 2020 9:36:53 am EST
Support level: Site
The relay still remains in b2. I cannot upgrade the software at the moment, since there are many users connected and it has solved our initial issues with the stable 2.8.2.0 release. I'd like to keep it to b2 at the moment.[Hi Vasilis,
Are you connecting to RU Server beta 2 or to RU Server beta 3?
Conrad Sallian,
Support (Posts: 3049)
Dec 04, 2020 9:46:03 am EST
We will test this configuration in our testing laboratory and let you know if we manage to reproduce the issue.Vasilis Lourdas wrote:
The relay still remains in b2. I cannot upgrade the software at the moment, since there are many users connected and it has solved our initial issues with the stable 2.8.2.0 release. I'd like to keep it to b2 at the moment.
Thanks.
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