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[FIXED] Remote connection drops after upgrade to 7.0 - and other issues

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Conrad Sallian, Support (Posts: 3126)

Feb 27, 2021 11:36:13 am EST

Hello Arman,

Arman Aminloo wrote:

After 7.0 upgrade out license changed to 1 free 10 user license and I changed it back to the paid license and it still shows a 10 user free version.

Did you upgrade your v. 6.x.x.x key to v. 7.x.x.x key using this form.

Conrad Sallian, Support (Posts: 3126)

Feb 28, 2021 10:01:36 am EST

Hello,

We have released an update. Please, download 7.0.0.1 from the main download page.

You can also use Automatic update (self-update) to update to 7.0.0.1.

We appreciate any feedback. Thanks.

Michał Kokociński, User (Posts: 8)

Feb 28, 2021 12:00:18 pm EST

Support level: Starter

Thank you for fixing the bug. It looks it's working well. The bug descibed at topic: RU Server 3.0 & screen savers is still observed - when screen saver is on or the screen is off - there is no possibily to connect. The workaround: start "power management" and switch display on. After that it' spossible to connect.

TheDutchJewel, User (Posts: 4)

Feb 28, 2021 12:00:42 pm EST

Support level: Free or trial

After updating to 7.0.0.1 the problem with the remote connection drops is solved.
Thanks for fixing!

Andy Jackson, User (Posts: 7)

Feb 28, 2021 12:36:24 pm EST

Support level: Free or trial

thank you! this better than ever :)

Mike butterworth, User (Posts: 6)

Mar 01, 2021 6:03:42 am EST

Support level: Free or trial

I can no longer carry out the File Transfer function after updating to ver 7 this morning and connection dropping often

Michał Kokociński, User (Posts: 8)

Mar 01, 2021 6:05:22 am EST

Support level: Starter

You need to upgrade to 7.0.0.1.

Mike butterworth, User (Posts: 6)

Mar 01, 2021 6:09:24 am EST

Support level: Free or trial

I have upgraded to 7.0.0.1 but everytime i click the lightning symbol for file transfer it comes up with error " Unable to open Directory.....was ok before update

Michał Kokociński, User (Posts: 8)

Mar 01, 2021 6:10:56 am EST

Support level: Starter

In my case the problem occured when a host was not version 7. You have to upgrade Viewer and hosts to v.7.
The same problem was in beta.

Conrad Sallian, Support (Posts: 3126)

Mar 01, 2021 7:01:43 am EST

Hi Mike,

This is from our release notes:

The remote File Transfer folders now open much faster. Note: this feature requires updating both Viewer and Host to the new version.

Hope that helps.

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