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Data Transfer Rate- very slow- is something wrong?

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Douglas Crawford, User (Posts: 75)

Jan 12, 2022 10:18:50 pm EST

Hi

Attached is a screen for data transfer from a Win10 computer across the internet to another Win10 computer.
The originating and destination network is Comcast business with 40Mbps.
roughly then, 4MByets/sec measured rate.
See attached speed test which was for the sending side.
Then see attached File Transfer progress.
Is something wrong that the transfer is only achieving 289 K Bytes per second?
That's less than 1/10th of theoretical speed.
This is making our file transfer a lot longer than we anticipated.
What do you think?

Thanks
DC

Attached Files

Data Transfer Rate- very slow- is something wrong?

Pauline, Support (Posts: 2869)

Jan 13, 2022 4:05:01 pm EST

Hello Douglas,

Thank you for your message.

Could you please let us know the following:
1. What version of Remote Utilities do you use and do you have both Host and Viewer updated to the same version, so that there's no version mismatch?
2. Does the issue occur for all files, regardless of their file extension and size or only for some files?

Looking forward to your reply.

Douglas Crawford, User (Posts: 75)

Jan 13, 2022 5:53:14 pm EST

Support level: Starter

MISMATCH VERSION!
Thanks so much!
I thought I had all the machines on 7.1.1.0.
The sender was on the old version.
OK learned my lesson. First sign of trouble
always check for version mismatch. I might
have thought if they talked at all, they would work
except for new features... bad assumption.

Douglas Crawford, User (Posts: 75)

Jan 13, 2022 6:10:32 pm EST

Support level: Starter

Well, I started the transfer and it was in the 1000s of KByte/sec ranges
and settled down to 800 Kbyte. Definitely better than before, but...
So let me see... 1000 Kbyte,/sec = 1,000,000 Byte/sec ~= 10Mbit/sec, still 1/4 of the 40Mb/sec line speed.
Is that the best I can hope for?
Do you see configurations that get close to the line speed?
We'll probably have to optimized our file size downward if that's the reality of the File Transfer performance.
This looks like its based on FTP, perhaps that's the limiting factor?
Thanks in advance for the follow up.

Edited:Douglas Crawford - Jan 13, 2022 6:11:48 pm EST

Pauline, Support (Posts: 2869)

Jan 14, 2022 9:49:19 am EST

Hello Douglas,

I'm glad to hear you've figured out the issue.

Could you please let us know the file extension and the approximate size of the files that you're transferring? I'll check on this with our developers and we will try to reproduce the issue in our environment to see if there's something we can do to fix this.

Looking forward to your reply.

Douglas Crawford, User (Posts: 75)

Jan 14, 2022 10:14:56 am EST

Support level: Starter

We are transfering .mp4 files for video playback. They vary in size from 1MB to 5 GB.

Pauline, Support (Posts: 2869)

Jan 14, 2022 11:42:17 am EST

Hello Douglas,

Thank you for the clarification.

I will forward the issue to our developers and we will try to reproduce the issue.

I will keep you updated on the issue.

Douglas Crawford, User (Posts: 75)

Jan 14, 2022 11:58:32 am EST

Support level: Starter

Thank you! Its going to be less of a problem moving forward because I'll be reducing our average file
size by a lot, but it is curious why the xfer rates are as they are. It may not be your software...

Douglas Crawford, User (Posts: 75)

Jan 30, 2022 4:59:34 am EST

Support level: Starter

Well, we haven't reduced our file size so much. The transfer rate is still an issue.
Under 400 KB/Sec?

Attached Files

Conrad Sallian, Support (Posts: 3049)

Jan 30, 2022 3:04:11 pm EST

Hello Douglas,

Please, note that Remote Utilities uses end-to-end encryption for any connection mode, including the File Transfer mode. This may decrease the transfer rate.

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