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Hello Louise,

I'm glad to hear it works for you now!

Please feel free to post another message if you have more questions.

Hello Adam,

Thank you for your message.

But when I try to connect I get the error message: "Attention! Your Host version mismatches Viewer version. This mode requires the same version on both ends. Please, update your Host." Is it possible to do File Transfer from the Version 6 Host to my Version 7 Viewer?

This issue occurs because the File Transfer mechanism was significantly re-written in version 7, so, unfortunately, the File Transfer mode won't work unless both Host and Viewer are upgraded to the same version.

As a temporary workaround, please consider using Agent of the latest version instead. Agent does not require installation and can be used for spontaneous remote sessions - you only need to download it to the remote machine and run. This way, you will be able to connect to the remote machine via the File Transfer mode.
The latest version of Agent is available for download on this page.
Alternatively, you can also configure a custom Agent package using the MSI Configurator Tool.

Hope that helps.

Hello Adam,

Thank you for the kind words.

Just wanted to add that as another alternative, you can also download the Portable Viewer of version 6.10.10.0 on this page and use it to connect to the remote Hosts of version 6 as a temporary workaround.

Hope that helps.

Hello João,

Thank you for your message.

Yes, unfortunately, the temporary license key has already expired since it was only valid until February 14.
Please update your Host manually by downloading the Host installation package of the latest version 7.1.2.0 on this page. Then run the installer on the target remote Host machine that needs to be upgraded and follow the steps provided by the installation wizard - Host will be upgraded automatically and all settings from the previous Host will be carried over to the new installation as well.

Hope that helps.

Hello Alan,

Thank you for your message.

Unfortunately, it's possible that our email was blocked/rejected by your email provider and, therefore, couldn't reach your inbox or even the spam folder.

Why such the hard line on this date for remotely upgrading hosts?

Please note that we've notified our users via the email in early January that the Internet-ID feature in version 6 will be discontinued starting February 1st. In addition, please note that there is also a notification banner in the top part of our website that notifies about these changes as well.
Since a lot of users still couldn't upgrade their remote Hosts by February 1st, we've provided an alternative solution and a way to upgrade the Hosts remotely via the temporary key which was valid for 14 days.
Unfortunately, since the key is already expired, it's only possible to upgrade your remote Hosts manually by running the installation package of the latest version on the target remote machine. You can download the Host installer of the latest version 7.1.2.0 on this page.
Sorry for the inconvenience.

Hope that helps.