Community

version 7.1.2.0 on all machines.
Yesterday we could connect, today this one machine can't connect to a host ,
but other hosts can.
However, I did notice yesterday that the connections fr om this viewer that were in full control mode,
would momentarily disconnect and go black and white.
Today, on problem viewer, the host shows up as online. Connection attempt takes a long time then gives up and the host is shown offline.
I have a log file to send.   Tell me wh ere you would like it to go.

Sending file to support... look for it now.

I had the same issue this morning (and still), yet one person could log in remotely to her specific computer.  She had logged in at 8am this morning and the other attempts to other computers were much later.  Once she logged out and went to lunch, she came back and could no longer log in either.  We had already tried all of the normal things- rebooting, checking IDs, etc.  Multiple attempts at authentication til time out.  Once in awhile I get the world map, but then the computer completely locks up at that point.  I also noted that the computer connections kept vacillating between being online and offline even though each computer remained online in actuality.

Just tried again. Same thing.  I suppose its RU's connection server.  No response yet on my email I sent them.

Turns out that this one PC not only can't access the PC that was the subject of this post, but it also cannot
access any PCs.  Its been rebooted and retried.  Its like the RU server doesn't know how to handle this one PC.

Here's the email I sent, it has a file attached.
Yep. Went to the right place.

I saw a message flash notifying that RU had disconnected.
Then I tried it again on the problem machine and now it connected properly.
RU rebooted their server?

I can connect to all of my computers now!  They must've rebooted?