Pauline wrote:
Hello Peter,
Thank you for your patience.
I've checked with our developers - this issue might be caused by the antivirus's security mechanisms preventing the screen capture. The only solution that might help here, is to reach out to the Norton support team to see if they can let you know if/how this feature can be disabled within their software.
Let us know if you have more questions.
Like I said before I have already checked with Norton. So I guess I have no solution. Thanks for looking into it anyway.