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How about a remote support session then? We could schedule one via email so that we can connect to your Viewer PC and try to connect from there to your Hosts.

Chris,

Could you please do the following. I'm assuming that you have installed the latest beta version:

1. Fully exit the Viewer.

2. Access the %APP DATA% folder, "Remote Utilities Files" and cut the file config_4.xml . This is Viewer configuration file, it doesn't contain any personally identifiable or sensitive information. Please, send the file over to us (you can send it to support@remote-utilities.com).

3. Start the Viewer and try again.

4. If you can, please provide information about what Windows updates were installed. You can get this information in Windows Update settings.

Hi Chris,

Thank you. We'll take a look at the file.

After deleting the file and restarting the Viewer did it work?

Hi Chris,

The file you sent to us looks ok, nothing suspicious. Perhaps, we need a remote session to figure out why you can't connect. If you agree, just let me know via email so that we can schedule it.