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Decommisioning Old PC's - Forgot to unregister RU client
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Conrad Sallian,
Support (Posts: 3049)
Aug 28, 2015 5:31:06 am EDT
Gary Leon,
User (Posts: 2)
Sep 21, 2015 2:41:53 pm EDT
Support level: Free or trial
I have the same problem. While testing RU I had two computers besieged by viruses that required formatting before I could unregister them. Am I just doomed here? I would really like to recover the unused ones (because technically one computer is now using two of them after the formatting).
Also, if I could click a button to just deregister everything and reregisters everything that would be great. I cannot even figure out how to deregister a current host with the latest updates
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Also, if I could click a button to just deregister everything and reregisters everything that would be great. I cannot even figure out how to deregister a current host with the latest updates
.Conrad Sallian,
Support (Posts: 3049)
Sep 21, 2015 4:41:26 pm EDT
Hello Gary,
Hope that helps.
No. Just delete the associated records from your Viewer address book.Am I just doomed here?
You no longer have to deregister anything because the Host is a "free floating" module starting version 6. Even if you have old 5.6 Hosts that you want to upgrade to version 6, just do that (upgrade that is) and you are done. Your registration information is not kept anywhere except the Host PC itself. So when the old installation is gone, you are good to go with the new one.Also, if I could click a button to just deregister everything and reregisters everything that would be great. I cannot even figure out how to deregister a current host with the latest updates
Hope that helps.
Gary Leon,
User (Posts: 2)
Sep 21, 2015 5:48:32 pm EDT
Support level: Free or trial
I'm sorry, I might be confused. So right now, I have 2 used licenses which I cannot account for nor determine on a viewer... I'm worried that the old hosts were never removed before formatting a drive. If those old hosts never had a chance to upgrade to version 6, and is impossible to do so (as the drive got reformatted) is the license lost? 
Conrad Sallian,
Support (Posts: 3049)
Sep 21, 2015 6:50:22 pm EDT
Hi Gary,
Your license is not lost
The registration key for Remote Utilities is just a static key that you apply in the program. In version 6 you apply it on the Viewer side so that the Viewer can count the number of records in your address book against what your license key allows.
Even if you have a commercial license for version 5.6 and wish to continue using that version, it's not a problem. Simply re-use your license key to register the Hosts after you re-install them. If you don't have host5.6.msi installer we'll provide you with a to download it.
If you want to upgrade to version 6.x, you must upgrade your license key as well. Please note that free upgrade is only available in case you purchased your 5.x license key after December 15, 2013. This is because we offer 1 year of free major upgrades to all customers, and version 6.0 was released December 16, 2014.
Your license is not lost
The registration key for Remote Utilities is just a static key that you apply in the program. In version 6 you apply it on the Viewer side so that the Viewer can count the number of records in your address book against what your license key allows. Even if you have a commercial license for version 5.6 and wish to continue using that version, it's not a problem. Simply re-use your license key to register the Hosts after you re-install them. If you don't have host5.6.msi installer we'll provide you with a to download it.
If you want to upgrade to version 6.x, you must upgrade your license key as well. Please note that free upgrade is only available in case you purchased your 5.x license key after December 15, 2013. This is because we offer 1 year of free major upgrades to all customers, and version 6.0 was released December 16, 2014.
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