Community

[ Closed ] [Resolved] Windows Security Thinks 7.6.1.0 has a trojan

Links used in this discussion

Terry Crawford, User (Posts: 5)

Oct 17, 2024 11:09:29 pm EDT

Conrad Sallian wrote:

Terry Crawford wrote:

Norton is also blocking 7.6.1.0 and 7.6.2.0. Really need to get this fixed.
Hello Terry,

Have you tried sending a false positive report to Norton so that they fix their mistake?

Not yet. What assurance can you provide that your latest builds are not infected?

Conrad Sallian, Support (Posts: 3049)

Oct 18, 2024 5:28:16 am EDT

Hello Terry,

Our latest builds are not infected. When Norton removes their false positive detection and we publish their response here, will you acknowledge that your suspicions were unfounded?

Please, let us know the detection name and the module which is detected. A screenshot will also work.

Thank you.

Terry Crawford, User (Posts: 5)

Oct 18, 2024 7:38:57 pm EDT

Support level: Free or trial

Conrad Sallian wrote:

Terry Crawford wrote:

Norton is also blocking 7.6.1.0 and 7.6.2.0. Really need to get this fixed.
Hello Terry,

Have you tried sending a false positive report to Norton so that they fix their mistake?

I keep getting errors trying to submit it. I will keep trying, but here is what Norton 360 reports.

Attached Files

[Resolved] Windows Security Thinks 7.6.1.0 has a trojan

Conrad Sallian, Support (Posts: 3049)

Oct 19, 2024 5:20:15 am EDT

Hi Terry,

Thank you for the screenshots. We've sent a FP report. We encourage you to send it as well. Norton has a very simple and user-friendly process of submitting an FP:

Submit FP to Norton

Terry Crawford, User (Posts: 5)

Oct 19, 2024 9:54:32 am EDT

Support level: Free or trial

Conrad Sallian wrote:

Hi Terry,

Thank you for the screenshots. We've sent a FP report. We encourage you to send it as well. Norton has a very simple and user-friendly process of submitting an FP:

Submit FP to Norton

I have successfully submitted the request. Here is the Norton tracking id:
c15e7cc9-14fd-4315-a2f0-53fbfa9244e9

Conrad Sallian, Support (Posts: 3049)

Oct 21, 2024 5:43:41 am EDT

Hi Terry,

Norton responded with this message:

Status of request Id 8adf7ef1-3f49-4fbc-b7b0-73fbe6c23892 has been updated to closed with the following details: Detection was removed.

[Resolved] Windows Security Thinks 7.6.1.0 has a trojan - 21 Oct 2024 05:42:38

unixro, User (Posts: 5)

Oct 21, 2024 10:24:35 am EDT

Support level: Pro

also bitdefender whitelisted 7.6.2.0

Terry Crawford, User (Posts: 5)

Oct 23, 2024 8:15:58 pm EDT

Support level: Free or trial

I also received the following from Norton:

Status of request Id c15e7cc9-14fd-4315-a2f0-53fbfa9244e9 has been updated to closed with the following details: Detection was removed.

Submit a reply

^* Website time zone: America/New_York (UTC -5)