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No service Sunday morning 2/20

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Conrad Sallian, Support (Posts: 3074)

Feb 20, 2022 3:44:56 pm EST

Hello Everyone,

Our servers are up and running, and we can successfully connect. Besides, the issue is not the free license -both free and commercial licenses connect without an issue.

We noticed that the server cannot be pinged correctly from some locations in the world. This could be a network/internet issue in between.

Could you please ping the DNS name id.remoteutilities.com and report the results, if it pings successfully or if it's a timeout.

Thanks.

Seth, User (Posts: 2)

Feb 20, 2022 4:01:06 pm EST

Support level: Free or trial

Tried ping at 3:00pm CT and get:

Pinging id.remoteutilities.com [64.20.61.146] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.20.61.146:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Anna Shulkin, User (Posts: 1)

Feb 20, 2022 4:02:00 pm EST

Support level: Free or trial

pinging request times out here as well (Canada)

Joe Gardner, User (Posts: 9)

Feb 20, 2022 4:06:23 pm EST

Support level: Free or trial

time out (Florida)

Anthony Falvo, User (Posts: 12)

Feb 20, 2022 4:10:17 pm EST

Support level: Free or trial

time out Utica NY

Conrad Sallian, Support (Posts: 3074)

Feb 20, 2022 4:15:03 pm EST

https://dnschecker.org/#A/id.remoteutilities.com

Anthony Falvo, User (Posts: 12)

Feb 20, 2022 4:24:50 pm EST

Support level: Free or trial

Traceroute from NY

Attached Files

Jeffrey Diamond, User (Posts: 3)

Feb 20, 2022 4:36:12 pm EST

Support level: Free or trial

timed out here in Northern California

Joe Gardner, User (Posts: 9)

Feb 20, 2022 4:37:30 pm EST

Support level: Free or trial

Pretty much the same from florida

Attached Files

Jan Kunstar, User (Posts: 1)

Feb 20, 2022 4:46:49 pm EST

Support level: Free or trial

The same in Bratislava, Slovakia:

Pinging id.remoteutilities.com [64.20.61.146] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.20.61.146:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

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^* Website time zone: America/New_York (UTC -5)