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[ Closed ] [Resolved] RU host does not work after update to windows 11 24H2

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asdffdsa, User (Posts: 60)

Nov 14, 2024 4:24:54 pm EST

Support level: Starter

Conrad Sallian wrote:

please do not update Hosts on the remote machines with the said Windows update installed.

nothing to update, as window machines were already running 7.6.2.0, before I updated to 24H2.
thanks

Edited:asdffdsa - Nov 14, 2024 4:39:15 pm EST

Conrad Sallian, Support (Posts: 3074)

Nov 14, 2024 6:44:12 pm EST

Hello,

We've responded to your ticket but I'm also posting here.

We have just tested the 24H2 update with a Host 7.6.2.0 previously installed and running on the machine. There weren't any issues with Host working after the update was applied. The screenshots were sent to you in the ticket.

Neither did we receive reports from any other users even though this 24H2 update has been around for quite a while.

We can keep this topic to see if any other users report the same. We also encourage other users to report if their Host installations do work ok after the 24H2 update.

Thanks!

asdffdsa, User (Posts: 60)

Nov 25, 2024 10:18:22 am EST

Support level: Starter

this is happened 4 times.
please, see the attached screenshot.

host machine: windows 11 23H2, running RU 7.6.2.0

maybe i did not explain my self well, here are the steps to reproduce.

1. using RU viewer, remote into host
2. run windows 11 update assistant to update to 24H2
3. host reboots
4. using RU viewer, notice that host is offline, i CANNOT remote into host machine.
6. on host, cannot start service using service.msc. so i must press the windows key to display the windows start menu, type "start host", run as administrator.

Attached Files

[Resolved] RU host does not work after update to windows 11 24H2

Conrad Sallian, Support (Posts: 3074)

Nov 25, 2024 10:37:28 am EST

Hello,

We appreciate your feedback. Please, note that:

1. We have tested this twice on two different test machines, and we couldn't reproduce it. The Host worked ok.

2. We have sent you screenshots that confirm the test results.

3. We did not receive any reports from other users. If this kind of behavior persisted, our community forum and tickets would be flooded with messages.

P.S. Please, do not publish competitor names here (forum rules , rule #4). All products are differently treated by the system and/or antivirus sofware (just one example) and have different code.

Thank you.

asdffdsa, User (Posts: 60)

Nov 25, 2024 10:54:27 am EST

Support level: Starter

Conrad Sallian wrote:
P.S. Please, do not publish competitor names here (forum rules , rule #4)

Conrad Sallian wrote:
ok, sorry about that, my point is that other product works fine, RU is not working.

----------------

Conrad Sallian wrote:
We have tested this twice on two different test machines, and we couldn't reproduce it. The Host worked ok.

just to be clear that we are doing the same thing?
1. remoted into the host running RU 7.6.2.0.
note this does not happen to me if the host is running, 7.2.2.0
2. ran windows 11 update assistant
3. reboot
4. RU host was online?

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Conrad Sallian wrote:
We have sent you screenshots that confirm the test results

sorry, i did not see any screenshots in your last post??

asdffdsa, User (Posts: 60)

Nov 25, 2024 10:59:32 am EST

Support level: Starter

to be more clear, when you remote into the host, to run windows 11 update assistant,
which type of windows user?
1. administrator
2. non-administrator

i am running as "2. non-administrator"

Conrad Sallian, Support (Posts: 3074)

Nov 25, 2024 11:06:22 am EST

Hello,

We sent the screenshots in the ticket that you created.

to be more clear, when you remote into the host, to run windows 11 update assistant,
which type of windows user?
1. administrator
2. non-administrator

Actually, it shouldn't make any difference. Windows Update should be running under a SYSTEM account with highest privileges anyway.

Have you looked on this troubleshooting page?

asdffdsa, User (Posts: 60)

Nov 25, 2024 11:21:09 am EST

Support level: Starter

thanks, but not sure you are understanding my issue, not accurately replicating my issue that has occurred 5 times. that does not happen with that other remote control software?

Conrad Sallian wrote:
Actually, it shouldn't make any difference. Windows Update should be running under a SYSTEM account with highest privileges anyway.

on the remote host:
1. I am NOT running windows update.
2. i am running "Windows 11 Installation Assistant" - Windows11InstallationAssistant.exe
https://www.microsoft.com/en-us/software-download/windows11
https://go.microsoft.com/fwlink/?linkid=2171764
please, see attached image

Attached Files

Edited:asdffdsa - Nov 25, 2024 11:35:54 am EST

asdffdsa, User (Posts: 60)

Nov 25, 2024 12:51:15 pm EST

Support level: Starter

now, this time, both hosts are running old version 7.2.2.0
6th time this has happened.
7th time this has happened.

Conrad Sallian, Support (Posts: 3074)

Nov 25, 2024 1:48:12 pm EST

We understand the issue. However, we are unclear on how RU Host is directly related to the fact that the Windows update on this machine disrupts the RU Host installation. Based on our tests and the absence of similar reports from other users, this may not even be caused by the Windows update itself (at least not directly).

Please note that when the Host fails to start, the most common reasons are:

1. Security software (this accounts for 99% of cases).
2. Specific settings on the machine that prevent the Host service from starting, such as certain security policies.

Could this be due to specific security settings or antivirus software on your machine? It would also be helpful if other users could contribute to this discussion and report any similar issues with the Host running after updating to 24H2. So far there were none - and this Windows update has been around since September.

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