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Conrad Sallian wrote:
One more question. Have you checked the integrity of the Host files in the C:\Program Files(x86)\Remote Utilities - Host installation directory. The files rutserv.exe and rfusclient.exe shoulld be there.

thanks, that is not the issue, i think i already explained that.

Conrad Sallian wrote:
Please note that when the Host fails to start, the most common reasons are:
1. Security software (this accounts for 99% of cases).
2. Specific settings on the machine that prevent the Host service from starting, such as certain security policies.

thanks, that was already mentioned, and i replied, that is not the issue.

since i know this is going to happen again.
you are welcome to remote into such a machine and take a look for yourself.

Does the Windows Event log not indicate why the RU host service failed to run after the Windows Update?

Windows 11 24H2 update is soo buggy, I'm not upgrading any of my systems on my network to that version, not right now at least.

........

asdffdsa wrote:
thanks but no idea what that means???
please, please, explain in detail exactly what you mean??

what  exactly  do you want me to roll back?
thanks, david

I believe they are asking you to consider rolling back to 23H2. Which, despite the issues you're having with RU, is not a bad idea, given the issues plaguing 24H2 at the moment. List of "known" issues listed here on Microsoft's site: https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2

On the other hand, if the previous version of RU works fine, you could use the previous stable version of 7.2.2.0. This is just for your peace of mind, since upgrading to a new version of RU and new version of Windows 11 can be a headache, like what you are experiencing.

Just my suggestion if I were in your situation.

today, lost control of another three machines. in total, 10 machines.

this is from windows registry, two events
event #1

Log Name:      System
Source:        Service Control Manager
Date:          11/27/2024 10:56:49 AM
Event ID:      7009
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PPLREIDENV
Description:
A timeout was reached (45000 milliseconds) while waiting for the Remote Utilities - Host service to connect.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7009</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2024-11-27T15:56:49.1301633Z" />
    <EventRecordID>98</EventRecordID>
    <Correlation />
    <Execution ProcessID="400" ThreadID="3488" />
    <Channel>System</Channel>
    <Computer>PPLREIDENV</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">45000</Data>
    <Data Name="param2">Remote Utilities - Host</Data>
    <Binary>52004D0061006E0053006500720076006900630065000000</Bi­nary>
  </EventData>
</Event>

event #2

Log Name:      System
Source:        Service Control Manager
Date:          11/27/2024 10:56:49 AM
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PPLREIDENV
Description:
The Remote Utilities - Host service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2024-11-27T15:56:49.1301633Z" />
    <EventRecordID>99</EventRecordID>
    <Correlation />
    <Execution ProcessID="400" ThreadID="3488" />
    <Channel>System</Channel>
    <Computer>PPLREIDENV</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Remote Utilities - Host</Data>
    <Data Name="param2">%%1053</Data>
    <Binary>52004D0061006E0053006500720076006900630065000000</Bi­nary>
  </EventData>
</Event>

here are two screenshots of the event viewer.