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Constant Disconnecting

Author: MaxBlitzer. "Thomas Inman wrote: Same behavior as previous posters have noted. I am using the trial version to connect to other machines on my LAN, as well as machines on a separate remote LAN (no VPN). Using the latest version on all machines. I can RDP into other machines on my LAN without using Remote Utilities, including one that is shown as 'offline' or 'logged on'. To clarify, I am most interested in connecting to other machines via ...


Constant Disconnecting

Author: Thomas Inman. Same behavior as previous posters have noted. I am using the trial version to connect to other machines on my LAN, as well as machines on a separate remote LAN (no VPN). Using the latest version on all machines. I can RDP into other machines on my LAN without using Remote Utilities, including one that is shown as 'offline' or 'logged on'. To clarify, I am most interested in connecting to other machines via ...


RU Server - Doesn't show in-progress sessions as active

... reason for a connection not showing in the Active list because of a direct route detection mechanism, that sends the data along a direct route rather than via Internet-ID. This is true if the Host is directly visible from the Viewer (e.g. on the same LAN/VPN) and the Host's listening 5650 port is allowed in firewall settings on the Host machine. A Windows Firewall rule is created automatically during the Host installation. In addition, please note that for connections to consistently show in the Active ...


RU crashes, when opening Thunderbird on remote site

... close the screen - start a new connection (internet-id and password are still the same, so no action of the remote user is needed) - enable the mouse .. and I can work on. I don't have these problems with original Microsoft RDP-Sessions via VPN nor with T....


Connection problem in Poland - some hosts OFFLINE

Author: Leszek Chmielewski. The two computers which were invisible (appeared offline) were in Orange - physically, or in NASK (National Academic Computer Network) - through VPN. In both configurations they were invisible to other computers, but the other computers were visible from them. The two computers which were both visible (online) and could be accessed were physically in NASK. As I wrote, the ping and tracert to ...


Connection problem in Poland - some hosts OFFLINE

Author: Leszek Chmielewski. A similar problem occurred to that described in this thread. Now, there are no problems with ping or tracert to id.remoteutilities.com and the host which are offline stay offline even if I switch them to another domain by VPN (to a domain in which the online hosts are). Other users in Poland experience the same.


Connect from home?

... successfully connect to our organization computers and laptops while at work, and I was wondering how I need to set the configuration to be able to connect when our staff have their laptops at home. Do we all need to be connected through our organization's VPN for me to connect to them? Thank you.


Connection problem - all computers (hosts) OFFLINE

... Chmielewski. Thanks for this move. The time Orange promised to solve the problem ends tomorrow morning. If not, I will continue urging them. As you see, Orange servers are also blacklisted; I wonder if they know. It would be funny to have to use a VPN to access a service, while having a fast and otherwise quite good connection!


Error - this authorization method not enabled in remote host settings

Author: Jay W.. Don't know if the following info could help the developers solving the issue: If I connect via VPN to my network from outside, the involving PCs (which are not capable of running the host, so that a client can cannot without the error message) cannot be called by their windows' hostnames! IP only.


Is it secure? or not?

Author: Conrad Sallian. Hi John, No, VPN is not required. Although you can also connect through VPN as well (in this case you can use direct connection). If security is a concern, you can also consider enabling some additional security measures. Please, refer to this blog post for more ...