Boris Rudoy's community posts

Thank you, Polina.
Sure I can wait the next release.

Same behavior for Viewer and Host 7.0.0.3 version.

Yes,  both Viewer and Host have  7.0.0.2 version.
Host log forwarded to email support@remoteutilities.com

Yes, press a key on laptop resolving "forever" map screen. I check host version - 7.0.0.2 .
It's not a critical issue, but I prefer to have it fixed.

Hello RU team,

I have the laptop configured to use external display(hdmi) only and turn off internal one.
Windows setting Multiple Displays set as "Show only on 2"
Laptop display turning off during windows 10 boot. External display stay with Power Off all the time.
After I power on this laptop I am waited a few minutes for boot and trying to establish full control connection by RU. (External display stay with Power Off, internal display is off also)
Inside the viewer connection icon become green and new screen with earth map appear. And that's it.
This map screen may stay on forever. To get connected I have to close  map screen and re-initiate full control connection in the viewer again.
It's happened before with 7.0.0.1 and nothing  changed in 7.0.0.2
Configuration:
Viewer 7.0.0.2 on Windows 7 64bit, Host 7.0.0.2  on Windows 10.
Connection type - Direct connection with static IP,
Single password security,
Default port,
Auto Ping - ON (same with auto ping OFF)

On the viewer side log:
---------------------------------

26-03-2021__00:04:10__114 Connection #938717. Connection to "HP-MKS (LSURE009) 192.168.1.76". Mode: <Authorization>. Connecting...
26-03-2021__00:04:10__115 Connection #938717. Direct connection to HP-MKS (LSURE009) 192.168.1.76 (192.168.1.76:5650).
26-03-2021__00:04:10__116 Connection #938717. Connection to "HP-MKS (LSURE009) 192.168.1.76" established. Mode: <Authorization>.
26-03-2021__00:04:10__117 Connection #938717. Connection to "HP-MKS (LSURE009) 192.168.1.76". Security check - OK. Mode: <Authorization>.
26-03-2021__00:04:12__915 Context #938717 removed. Mode: <Authorization>.
26-03-2021__00:04:12__961 Connection #286072. Connection to "HP-MKS (LSURE009) 192.168.1.76". Mode: <Remote control>. Connecting...
26-03-2021__00:04:12__961 Connection #286072. Direct connection to HP-MKS (LSURE009) 192.168.1.76 (192.168.1.76:5650).
26-03-2021__00:04:12__962 Connection #286072. Connection to "HP-MKS (LSURE009) 192.168.1.76" established. Mode: <Remote control>.
26-03-2021__00:04:12__975 Connection #500765. Connection to "HP-MKS (LSURE009) 192.168.1.76". Mode: <Command (command: 26)>. Connecting...
26-03-2021__00:04:12__976 Connection #500765. Direct connection to HP-MKS (LSURE009) 192.168.1.76 (192.168.1.76:5650).
26-03-2021__00:04:13__007 Connection #500765. Connection to "HP-MKS (LSURE009) 192.168.1.76" established. Mode: <Command (command: 26)>.
26-03-2021__00:04:13__010 Connection #500765. Connection to "HP-MKS (LSURE009) 192.168.1.76". Security check - OK. Mode: <Command (command: 26)>.
26-03-2021__00:04:13__622 Context #500765 removed. Mode: <Command>.

---------------------------
Here we are waiting  5 min and map screen show us: "Connecting to "HP-MKS (LSURE009) 192.168.1.76"
This screen never finishing connecting, I close it manually.
And now I try to connect again:
--------------------------

26-03-2021__00:09:33__361 Connection #172714. Connection to "HP-MKS (LSURE009) 192.168.1.76". Mode: <Remote control>. Connecting...
26-03-2021__00:09:33__361 Connection #172714. Direct connection to HP-MKS (LSURE009) 192.168.1.76 (192.168.1.76:5650).
26-03-2021__00:09:33__363 Connection #172714. Connection to "HP-MKS (LSURE009) 192.168.1.76" established. Mode: <Remote control>.
26-03-2021__00:09:38__305 Connection #803261. Connection to "HP-MKS (LSURE009) 192.168.1.76". Mode: <Command (command: 15)>. Connecting...
26-03-2021__00:09:38__306 Connection #803261. Direct connection to HP-MKS (LSURE009) 192.168.1.76 (192.168.1.76:5650).
26-03-2021__00:09:38__311 Connection #803261. Connection to "HP-MKS (LSURE009) 192.168.1.76" established. Mode: <Command (command: 15)>.
26-03-2021__00:09:38__314 Connection #803261. Connection to "HP-MKS (LSURE009) 192.168.1.76". Security check - OK. Mode: <Command (command: 15)>.
26-03-2021__00:09:40__992 Context #803261 removed. Mode: <Command>.

----------------------------
This time I can see laptop screen, Can login into Win 10, and connect /disconnect as many time as I want.
External display stay with Power Off, internal display is off also all the time

If you are concern about speed - you will not get real advantage compare RDP to RU. RDP will log off current user session and because of it you free to set screen resolution as you want. It's may be advantage or disadvantage. Copy/Paste File operations is easy with RDP. RU instead use separate session for file transfer.
Didn't see any real reason to pay for upgrade. Up to you.

I confirm, have same behavior too. RU version  7.0.0.1 host and viewer, Win 10 at host side, Win 7 64bit at viewer side.

I am sure,  run exe with elevated privileges automatically is not a RU area of support.
But as usual exists some workaround. Topic starter can take a look on:
https://www.winhelponline.com/blog/automatically-elevate-batch-file-run-administrator/
It's may help.

I have the same problem - laptop connected over VPN to work network not available to connect by local IP address. It's not a RU bug, it's VPN client proper behavior.
Workaround : Just use Internet-ID connection instead of Direct connection

After I turn on logging on router side, I found out  it's external call from unknown IP to destination host ip/port.
Thank you for clarification again. Will monitor such calls and block by IPs.