BartB's community posts

The RDP issues seem to be resolved with the latest Beta 2, at least on some of the connections I tested with. I don't think we need to escalate this to support.

Hi Conrad,

I upgraded 3 machines with the latest Viewer Beta 2, two Win10 and one Win7. Both Win10 machines still do not show the scroll bar in Task Manager tool. The Win7 machine does show the scroll bar, so this may be a Win10 issue specifically. Both Win10 machines have the Anniversary Update installed.

During the upgrade of the Host app on the Win10 laptop, I enabled the Monitor driver during install and this somehow disabled my ability to dim the screen brightness on the laptop. The functionality came back as soon as I removed the Monitor driver. Also, the Host service would not start while the Monitor driver was installed. I ended up removing the Host app altogether, rebooting and re-installing it, skipping the Monitor driver part, and everything finally worked fine.

One more odd thing with the Beta Host: when installing on Windows 2003 Server, I get the error below. After clicking OK, the install finishes and the Host is fully accessible and working.

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drvinstaller32.exe - Unable To Locate Component
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This application has failed to start because DIFxAPI.DLL was not found. Re-installing the application may fix this problem. 
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OK   
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Hi Conrad,

Just a little feedback on the beta Viewer. When in Task Manager, there is no scrollbar indicating that there are more items than visible and allowing you to scroll with the mouse. Scrolling with the keyboard arrow keys does work.

Conrad,

Thanks for following up. I tested the remote upgrade on a Win7 laptop, and the upgrade worked flawlessly. The settings remained intact, and I was able to reconnect to the Host with no problems. It must have been a unique situation when I did the first upgrade. And I also tested the new beta Viewer on another Win7 machine, and I did not see the double row toolbar. So my Windows 10 PC must have something special in it.

Next, to test the beta Server upgrade.

Looks like the 6.5 Beta doesn't include the Powershell option. Any updates on that?

I have thought of something else. When I did the remote upgrade, I picked the generic host install msi file that I downloaded from the Beta page. Could that be the reason for the settings to be erased - because I didn't customize the msi installer first? I assumed that the upgrade would re-use the existing config from the Host I was upgrading.

This is a known bug. When Ctrl, Alt or Shift key is pressed and then you switch away from the Viewer window, it remains pressed.

We are going to fix it in the final 6.5 release.

This happens even when the modifier keys are not currently pressed when I switch away from the Viewer window. Will the fix address that as well?

Also, do you have any advice for copy and paste not working in Viewer at all?

Regarding the two-row toolbar - your window chrome (frame) looks quite unusual. Do you have any theme pack or something else that modifies default Windows window layout, controls etc.?

I do not have any theme packs or other customizations. I do have the latest Windows 10 Anniversary Update, which has caused other users issues, according to the Internet. The only setting that sometimes causes issues in apps for me is the custom scale factor I have set (175%). I have bad vision and I need icons and text to be scaled up in Windows. This frequently causes windows and dialog boxes to have shifted or cut off text or buttons in apps that do not account for the scaling. I know I'm a unique case in this regard.

Conrad,

Thank you for confirming this is normal and expected behavior. It may be helpful for someone else who was wondering this.