Pauline's community posts

Hello Dave,

Thank you for your message.

Could you please clarify what version of Remote Utilities do you use? In case if you use version 7.0.0.3, please note that your license key from version 6 is not compatible with it. In this case, please generate a new key using this form. You will receive your key as file with a .rlicense extension - with this key you can register your Viewer as described here.

Hope that helps.

Hello Fritz,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Could you please let me know if you were not able to connect to all Hosts in your address book when the issue occurred on your Viewer or only to one of them?

Looking forward to your reply.

Hello,

Thank you for your message.

Unfortunately, there is no such feature in Remote Utilities that can generate an email each time you run Agent. The only way to trigger an email if it was previously sent from this machine is to remove the Agent's registry key entry: Computer\HKEY_CURRENT_USER\Software\Usoris\Remote Utilities.
Sorry if this makes the program less useful for you.

Let us know if you have other questions.

Hello Abdulla,

Thank you for your message.

We've released an updated version of Viewer for Mac with an extended free period until June 1, 2021. Please download a new version of Viewer for Mac on this page.

Let us know if you have any questions.

Hello,

Thank you for your message.

While we're working on fixing this issue, please try the following workarounds that might help you to connect to a remote Host:
1. Authenticate/Log in on one of your Hosts where the issue with the "world map" window occurs.
2. Start a Full Control session. The "world map" screen must be showing for some time.
3. In the Full Control window, right-click on the connection tab, select Send key command and choose a command to send (e.g. the Alt+PrtScr command or you can choose any other).
4. If everything goes well the connection should immediately be established.

If the above solution did not help, please try simply closing the Full Control connection window and re-opening it once again right away.

I'll keep everyone in this thread updated and will let you know when the update with a fix for this issue is available.

Thank you.

Hello,

Thank you for the clarification on this.

If possible, could you please provide us the following files for examination:
1. Contents of the folder C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\
2. Registry key that contains Agent's settings: Computer\HKEY_CURRENT_USER\Software\Usoris\Remote Utilities
You can send these files to support@remoteutilities.com.

Looking forward to your reply.

Hello Donn,

Thank you for the clarification.

I'll forward this information to our developers once again.

I'll get back to you with an update on the issue shortly.

Hello Joseph,

We've received you emails, thank you for the provided log files.

I've examined the files but couldn't find anything that could be pointing to what's causing the issue, so I will forward the issue to our developers and ask for their input on this.

I'll get back to you with an update from them shortly.

Hello Nijel,

Thank you for your message.

I will forward this information to our development department to see if we can reproduce it. I will additionally check with them regarding the address books automatic backup as well.

I'll keep you updated on this issue.

Hello everyone,

I apologize for the delay on this.

This is to inform you that we've uploaded an updated version 1.0.8.q Beta 8 of Viewer for Linux. Indeed, the Mac version was uploaded a little earlier.
Please note that on the Download page for Viewer for Linux you can now download two versions: .deb package that is suitable for Ubuntu, Debian, Mint and other similar Linux builds and the general .gz binary installation package that is suitable for any Linux builds.
This version's free period is extended till June 1, 2021.

Please let us know if you have any questions.