Pauline's community posts

Hello,

Thank you for the provided details.

Perhaps, the registry key of the service was indeed corrupted or deleted by antivirus software for some reason. This is a common scenario when the antivirus software doesn't care much about whether their detections are right or by mistake.

However, I highly recommend that you add the Host installation folder to antivirus software exceptions list to avoid future problems in this regard.

Let me know if you have more questions.

Hello Brian,

Thank you for your message.

We already have this feature in our wishlist and we plan to implement in one of our next updates, as well as some other features that are related.

Let me know if you have other questions.

Hello,

Thank you for your message.

Could you please try configuring the package again and let me know if the issue persists? I checked with my coworkers - the issue has been fixed and the MSI configurator tool works fine now.

Hope that helps.

Hello,

Thank you for your message.

Could you please clarify what version of Remote Utilities was used before you tried to update it to 6.10.10.0? Also, could you please clarify if there's any antivirus software running on the machines where the issue occurred?

Looking forward to your reply.

Hello Michael,

Thank you for your message.

I am sorry for the caused inconvenience. We're currently looking into the issue, so if it's an option for you, could you please send us your address book file as well? It would be very helpful.

Looking forward to your reply.

Hello Colin,

Thank you for the clarification.

Sorry for the late reply, my message seems to not to appear somehow. However, I have forwarded all the information you provided to the development team and we're currently investigating into it.
Also, it would be very helpful if you could send us your address book file. By default, the general address book file is stored in this location: C:\Users\<user>\AppData\Roaming\Remote Utilities Files\connections_4.xml. You can send it to support@remoteutilities.com if it's convenient for you. Of course, you will need to change the credentials afterward for security reasons.

Looking forward to your reply.

Hello Jim,

Thank you for the clarification.

I think you can consider using a One-click installer. This way, you can build an easy-to-install Host package. The output .exe file is a self-extracting Host installer with your custom settings, so your father will only need to run the file to install the Host on his computer.
Using One-click installer also lets you enable Internet-ID connection on Host and configure Host to send the Internet-ID access credentials to you via email.
Here's a related guide on MSI-configurator tool which is used to build a One-click package and might be helpful as well: https://www.remoteutilities.com/support/docs/about-msi-configurator/
And here's a guide on configuring the One-click package: https://www.remoteutilities.com/support/docs/one-click-package/

Hope that helps.

Hello.

and it says the reason,
"The reason why this change has been made is to make Remote Utilities less prone to false positive detections by antivirus software"
   However i see other popular remote access software than remote utilities(ofcourse alexa rank) ex: like [censored]([censored].com) / [censored](vpn.net-free) has 'Hide tray icon' option. for example in [censored] once hidden tray icon there no way to know it running or anyone connect etc and just have to check the taskmanager process so i dont think that's such specific reason.

Yes, making Remote Utilities less prone to false positive detections by av software was one of the reasons. Another reason is to provide the legitimate use of the software, which means that Remote Utilities is used for remote administration and remote support, but not for surveillance over the remote user without the user being aware of it.
May I ask - for what task do you need this feature?


Looking forward to your reply.

Hello Jim,

Thank you for your message.

Could you please clarify if your laptop and your father's PC are on the same LAN or VPN? If this is the case, please refer to this troubleshooting guide: https://www.remoteutilities.com/support/kb/cannot-connect-using-direct-connection/

If you intend to use the Direct connection over the Internet, you will need access to your router settings on the Host side in order to create a port forwarding rule. Please, refer to this article for more information on setting up port forwarding for the Host: https://www.remoteutilities.com/support/docs/how-do-i-set-up-port-forwarding-for-the-host/

Let me know if the issue persists.

Hello,

Thank you for your message.

Could you please clarify if you mean the Hide tray icon menu feature in Settings for Host?

This feature lets you not to display the Host menu when right-clicking the Host icon in the system tray.
Here's a relatable Documentation article that might be helpful: https://www.remoteutilities.com/support/docs/host-options/#Interface
The feature to hide the Host icon in the system tray has been discontinued since version 6.3.0.4.

I am sorry if that made the program less useful for you.

Let me know if you have more questions.