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failed to update the remote host to version 6.10.10.0 remotely
Dual Monitors - One Portrait, One Landscape
Unknown error when saving MSI
Hello,
Thank you for the details.
Could you please specify in approximately what time of the day you were attempting to configure the package using online configurator? Apparently, there was a connectivity issue between the MSI configurator tool's server and our website's server today. However, it was fixed and right now all types of supported packages can be configured without any issues.
Looking forward to your reply.
Thank you for the details.
Could you please specify in approximately what time of the day you were attempting to configure the package using online configurator? Apparently, there was a connectivity issue between the MSI configurator tool's server and our website's server today. However, it was fixed and right now all types of supported packages can be configured without any issues.
Looking forward to your reply.
failed to update the remote host to version 6.10.10.0 remotely
Hello,
Thank you for the provided details.
Perhaps, the registry key of the service was indeed corrupted or deleted by antivirus software for some reason. This is a common scenario when the antivirus software doesn't care much about whether their detections are right or by mistake.
However, I highly recommend that you add the Host installation folder to antivirus software exceptions list to avoid future problems in this regard.
Let me know if you have more questions.
Thank you for the provided details.
Perhaps, the registry key of the service was indeed corrupted or deleted by antivirus software for some reason. This is a common scenario when the antivirus software doesn't care much about whether their detections are right or by mistake.
However, I highly recommend that you add the Host installation folder to antivirus software exceptions list to avoid future problems in this regard.
Let me know if you have more questions.
command line options
Unknown error when saving MSI
failed to update the remote host to version 6.10.10.0 remotely
Hello,
Thank you for your message.
Could you please clarify what version of Remote Utilities was used before you tried to update it to 6.10.10.0? Also, could you please clarify if there's any antivirus software running on the machines where the issue occurred?
Looking forward to your reply.
Thank you for your message.
Could you please clarify what version of Remote Utilities was used before you tried to update it to 6.10.10.0? Also, could you please clarify if there's any antivirus software running on the machines where the issue occurred?
Looking forward to your reply.
resolution gets reset
Hello Michael,
Thank you for your message.
I am sorry for the caused inconvenience. We're currently looking into the issue, so if it's an option for you, could you please send us your address book file as well? It would be very helpful.
Looking forward to your reply.
Thank you for your message.
I am sorry for the caused inconvenience. We're currently looking into the issue, so if it's an option for you, could you please send us your address book file as well? It would be very helpful.
Looking forward to your reply.
resolution gets reset
Hello Colin,
Thank you for the clarification.
Sorry for the late reply, my message seems to not to appear somehow. However, I have forwarded all the information you provided to the development team and we're currently investigating into it.
Also, it would be very helpful if you could send us your address book file. By default, the general address book file is stored in this location: C:\Users\<user>\AppData\Roaming\Remote Utilities Files\connections_4.xml. You can send it to support@remoteutilities.com if it's convenient for you. Of course, you will need to change the credentials afterward for security reasons.
Looking forward to your reply.
Thank you for the clarification.
Sorry for the late reply, my message seems to not to appear somehow. However, I have forwarded all the information you provided to the development team and we're currently investigating into it.
Also, it would be very helpful if you could send us your address book file. By default, the general address book file is stored in this location: C:\Users\<user>\AppData\Roaming\Remote Utilities Files\connections_4.xml. You can send it to support@remoteutilities.com if it's convenient for you. Of course, you will need to change the credentials afterward for security reasons.
Looking forward to your reply.
connectivity issue
Hello Jim,
Thank you for the clarification.
I think you can consider using a One-click installer. This way, you can build an easy-to-install Host package. The output .exe file is a self-extracting Host installer with your custom settings, so your father will only need to run the file to install the Host on his computer.
Using One-click installer also lets you enable Internet-ID connection on Host and configure Host to send the Internet-ID access credentials to you via email.
Here's a related guide on MSI-configurator tool which is used to build a One-click package and might be helpful as well: https://www.remoteutilities.com/support/docs/about-msi-configurator/
And here's a guide on configuring the One-click package: https://www.remoteutilities.com/support/docs/one-click-package/
Hope that helps.
Thank you for the clarification.
I think you can consider using a One-click installer. This way, you can build an easy-to-install Host package. The output .exe file is a self-extracting Host installer with your custom settings, so your father will only need to run the file to install the Host on his computer.
Using One-click installer also lets you enable Internet-ID connection on Host and configure Host to send the Internet-ID access credentials to you via email.
Here's a related guide on MSI-configurator tool which is used to build a One-click package and might be helpful as well: https://www.remoteutilities.com/support/docs/about-msi-configurator/
And here's a guide on configuring the One-click package: https://www.remoteutilities.com/support/docs/one-click-package/
Hope that helps.