Pauline's community posts

Hello David,

Thank you for your suggestion.

Unfortunately, we usually don’t provide software for individual alpha-testing. However, when it comes to beta-testing, we usually share a beta version on our website for public testing.

Let us know if you have more questions.

Hello Panumas,

Thank you for your message.

Could you please clarify if your company's network has any IP address restrictions in place? Please note that we recommend allowing access to id.remoteutilities.com, rather than a specific IP address, since it might prevent you from accessing our server infrastructure properly. To ensure a smooth and secure experience with Remote Utilities, we recommend simply enabling the program on the application level within your firewall settings, rather than attempting to whitelist specific intermediate server IP addresses. This approach will allow Remote Utilities to function optimally while still maintaining the security of your network.
As an alternative, especially if your company has some stricter policies in place, please consider using self-hosted RU Server instead. RU Server can be used in isolated environments and also offers a number of additional features, such as address book sync, authentication, etc. You can download an installation file for the RU Server on this page.

Hope that helps.

Hello David,

Thank you for your message.

Unfortunately, as of now, there's no feature to generate an Internet-ID code manually. I will, however, forward your suggestion to our developers for a review.

if the install of the host could re-use the id of the agent, then what would solve my issue.

While this is not possible for now, we already have a similar feature in our wishlist that would allow a user to convert their existing Agent into a Host installation - so that should preserve the same Internet-ID code and other settings as well. We plan to add it in one of our future updates, but there's no specific ETA that we can provide on it right now.

Let us know if you have any questions.

Hello,

Thank you for your message.

Please note that this notification is only displayed under specific circumstances and will not be shown even if one of them is not met. In the cases when the notification was not displayed, please make sure all the conditions listed here are met.
As for the occasions when the banner was displayed even before establishing a connection with the Host - have someone logged on to the Host from their Viewer? If you're able to reproduce the issue, please send us a screenshot that shows the notification as well as the Host icon in the system tray.

Let us know if you have more questions.

Hello David,

Thank you for your message.

Unfortunately, you can’t hardcode an Internet-ID code into a custom installation package. This is due to the fact that a 12-digit Internet-ID code is randomly generated for each Host in order to avoid duplication.
As an alternative to the SMTP server, you can also set up an Auto-import feature for your Hosts to be added automatically. However, please note that this feature requires self-hosted RU Server to be set up as both your routing server and sync server for the address book sync.

Let us know if you have more questions.

Hello,

Thank you for your message.

You can access Host directly via IP address or its hostname (i.e. DNS name).

Alternatively, an even easier way to access remote Host is via Internet-ID connection. Remote Utilities also has an implemented mechanism that detects a direct route and, if available, automatically uses it even if you're connecting using Internet-ID connection.

Hope that helps.

Hello Jesus,

Thank you for your message.

Do you mean that you can only hear playback of the sounds from the remote Host machine and you would like to be able to hear playback from Viewer computer on the Host side as well? If this is the case, unfortunately, it's not how the Sound Capture feature works.
If you'd like to hear sounds from Host on your Viewer machine and vice versa, you can try using the Voice Chat connection mode - this way both Viewer and Host should be able to hear each other, but please note that this connection mode is mainly meant for voice calls.
If you mean something else, please let us know.

Hope that helps.

Hello Tony,

Unfortunately, in this case we won't be able to assist you with this issue since third-party software related issues are beyond the scope of our technical support. We suggest that you contact the FlippingBook Publisher support team and let them know about the issue - perhaps, they already have a workaround for that or they might fix it in their next update. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Tony,

In case if you only notice this behavior with one specific software, it might be the software-related issue. Are you able to test this out by connecting to any other Host computer and see if the same issue with the Flippingbook Publisher software occurs as well or if it's persistent to only one Host machine?

Looking forward to your reply.

Hello Tony,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature please make sure to restart your Host to apply changes.
If this doesn’t help, please also try enabling the Capture alpha-blending windows feature following this guide.

Hope that helps.