Pauline's community posts

Hello,

Thank you for the clarification.

In this case, could you please send us the latest Host log files fr om the remote machines wh ere the issue occurs? You can locate the Host logs in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\. You can send the logs to support@remoteutilities.com.

Looking forward to your reply.

Hello,

Thank you for your message.

In case if you can't connect to your Hosts using Direct connection then it might caused by something on the Host computers or in their network, for example, firewall or antivirus blocking Remote Utilities, ports or the connection in general. Please see if the solutions suggested here might help to resolve the issue.

Let us know if this helps or if the issue still persists.

Hello Putra,

Thank you for your message.

You will receive your license key right away to the email address used during purchase. If for some reason you don't receive the key to your inbox, let us know and we will look it up for you.

Hope that helps.

Hello,

Thank you for your message.

Please note that this notification banner is persistent and cannot be hidden or disabled. However, the banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software.
Currently the message can only be removed when connecting to a remote Host via Direct connection or from a Viewer registered with any commercial license (including Starter, Mini, Endpoint and Pro licenses).

Hope that helps.

Hello,

Thank you for the provided details.

I will forward this issue to our developers and check with them to see if they can provide any feedback on it.

I’ll get back to you with an update on the issue shortly.

Hello Julien,

Thank you for the clarification.

I’ll check on the issue with our developers to see if they can provide any feedback on this issue.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for your message.

Yes, you definitely can connect your AD to the RU Server and set up the address book sync so that the connections are pulled automatically. In order to do so, please follow this guide. In this case, all Internet-ID codes for the added connections should populate automatically (please make sure that Internet-ID is enabled in the Host Settings).

Let us know if you have any questions.

Hello Julien,

Thank you for your message.

Could you please confirm if you mean that you can't rename your connections in the address book due to the AD sync being enabled? If this is the case, could you please if you've tried editing connection names after importing them to your address book as described here?

Looking forward to your reply.

Hello Jim,

I’m glad to hear it works for you now!

Please feel free to post another message if you have any questions  or need our assistance.

Thank you.

Hello Jim,

Thank you for your message.

Please note that when using a custom installation package, the email with the Internet-ID code and encrypted credentials will be only created if there is no traces of previous Host installation on the computer. In order to avoid this issue, please make sure to enable the following checkbox when configuring Internet-ID settings:
When updating existing Hosts, overwrite their Internet-ID code with the generated code
This checkbox will ensure that, even if there is an existing Host installation on the computer, the installer will update its settings and overwrite its Internet-ID code to a new one which will be sent to your email address.

Alternatively, you can also fully uninstall Host following this guide prior to launching a custom installation package - this will remove any remaining traces (such as settings) of previous Host and a new code will be generated during the installation.

Hope that helps.