Pauline's community posts

Hello everyone,

Thank you for your updates on the issue.

I've forwarded the Windows Event log information to our developers - hopefully this might help to speed up the issue resolution.

I'll keep you all updated on the issue.

Hello Matthew and John,

Meanwhile, it seems like we finally were able to reproduce the issue. We will continue testing it out in order to implement a fix in our future updates.

I'll let you know if there are any updates on this issue.

Hello Matthew and John,

Could you please check and let us know what was the last Windows update installed right before the issue started occurring, i.e. its specific name? You can check this in the Windows Update Center - we will try once again to reproduce the issue in our environment, even though we haven't received other reports on any similar issues.
In addition, could you please try uninstalling one of the Hosts in question completely as described here, including deleting the HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ registry key and the C:\Program Files (x86)\Remote Utilities - Host\ folder and then re-installing Host from scratch to see if this helps to resolve the issue? Please let us know if this works.

Looking forward to your reply.

Hello everyone,

Thank you for your messages.

Yes, David is absolutely correct, it's possible to lock the remote machine's keyboard and mouse input via the Connection Properties menu. Unfortunately, there's no faster one-click solution for this yet. However, you can also invoke the Connection Properties menu within the Full Control session window via the Ctrl+F12 keyboard shortcut. You can also change the default hotkey combination in the Viewer's Option -> Hotkeys tab.

Hope that helps.

Hello,

I'm glad to hear you've figured out the issue and it works for you now!

Please feel free to post another message if you have more questions.

Hello John,

I'm glad to hear it works for you! Matthew, thank you for your contribution.

Please feel free to let us know if there are any updates on this issue or if you have more questions.

I'll let you know as soon as I get any update on the issue from our development department.

Hello,

Thank you for your patience.

Please try launching Viewer via Terminal by typing in simply "Viewer" instead of "remote-utilities-viewer" when launching it and see if it works this way. In addition, please note that if Viewer is installed in a directory added to your "$PATH" variable, Linux will search $PATH for the program and launch it automatically. In case if the installation directory is not added to $PATH, please try specifying the location by navigating to it inside the Terminal via the "cd " command.
Alternatively, please also consider running Viewer via its respective icon instead.

Please let us know if you have more questions.

Hello Matthew and John,

Thank you for updating us on the issue.

Unfortunately, we couldn't reproduce it just yet. However, I've also forwarded all of the latest information to our developers - perhaps, they'll be able to identify what might be causing the issue and implement a fix for it. Sorry for the inconvenience.

I'll keep you updated on this issue.

Hello Darin,

Thank you for your message.

Unfortunately, the temporary license key is already expired. Currently, it's only possible to upgrade outdated remote Hosts of version 6 by downloading the installation file for the latest version 7.1.2.0 on this page and manually running it on the remote Host machine.

Please let us know if you have other questions.

Hello Allan,

Thank you for the update.

We're glad to hear we were able to help and it works for you now! Please feel free to post another message if the issue persists and you need our further assistance or if you have more questions.

We're always happy to help!