Steven Xing's community posts

We have viewer 7.0.2.0 installed on computerA and host 7.0.2.0 installed on computerB. User RDP to computerB. ComputerA and computerB are Windows 10 system and joined into same domain.
The issue one is Screen recorder just record a login screen, not the RDP session.
The issue two is while start View Only on computerA, user will find RDP screen become black screen, once computerA exit View Only, user's RDP screen will return to normal.

One more question, I enable video screen recorder and it recorded the session but the session is not user RDP session. It just records all Windows logon screen while I RDP to target server and watched a movie.

View mode and full control both works now when I switch to user RDP session, all is because I reboot target computer.

Sorry for trouble you just because I forgot this simple solution

I am connecting to Windows Server 2016 which is installed in Windows Server 2008 level domain.

When I switch to the session, the terminal session is active, because I am connecting, testing on the server via RDP from another Windows 10 desktop.

Sorry, I am not understand "as such issues might be caused by the RDP client on a server machine being configured for Client OS."

No, it doesn't work. Yes, when click Terminal user switch it will have option of user session, but no matter click which session, the full control screen shows only the logon screen.

We have a VMware ESXi VM which is installed by Remote Utilities - Host 7.0.2, normally our users will RDP to it, I start viewer mode on Viewer while user RDP and operate on the VM, the viewer just shows Windows login screen, only when I login from VMware remote console, the Viewer can see the operation.

How can I monitor RDP user's operation?

Thanks for the reply. I solved the problem although I don't know the root cause. The issue is caused by Domain Policy, once I disjoin it from domain, everything works fine. I need spend time to test and find the setting.

Host version is 7.0.2.0, it's installed on Windows Server 2016 Standard, While starting host service, after one second, it will switched backup to stop by itself.

Please find attached image file about record files.

But the record file is indeed .RRF file, not .webm file. VideoLAN cannot open RRF file.
My question is still which application can play rrf file? and is there a setting in Remote Utilies Viewer to change the record format to WebM?