Matthew Cooper's community posts

Just for clarity, I was never able to solve my issue. But I did find that my work around has been able to allow us to work. We have been through several reboots and start / stops of the software and the permissions persist, but the group permission doesn't seem to take effect for us.

I had to add the users manually and everything has worked since.

Matthew

Hello

I am evaluating the software to replace our current remote access system. I am having trouble getting the address book sync to work. I have followed the guide here:
https://www.remoteutilities.com/support/docs/setting-up-sync-server/#Step_4:_Sign_in_on_the_Server_and_enable_address_book_sync

I can connect to the remote address book, but the address book always has a yellow triangle on it, and when I try to add a connection I get the attached popup message. I have installed the viewer on multiple machines, and also on the server itself and the issue is the same.

I have discovered what I think is the cause. I have given a group permission to the whole address book. I have made my users members of the group.
I can make it work by adding the users individually to the address book permissions, however, this is not really ideal for my situation.

Am I doing this wrong or should this work the way I am trying to do it?

I am running server 2.7.9.0 and viewer 6.10.8.0

Matthew