Conrad Sallian's community posts

Hello Philip

This is not only an application password, perhaps the wording in the interface is misleading a bit. This is also address book encryption passphrase.  If you forgot the passphrase, you cannot unlock or otherwise restore the address books because they remain encrypted.

You can, however, unlock the interface if you delete config_4.xml file located in the Viewer application folder (%APPDATA%\Remote Utilities Files\ ) . Note, that the Viewer won't be able to load your encrypted books (because they are encrypted on disc) and will create a new, empty default address book for you.

Hope that helps. You can learn more about how address book encryption works by following the link above.

Hi Nijel,

I think this is not about the end points, it's about the router. You might want to check with your ISP if your new router supports NAT loopback, or just generally describe the problem to them. They should be able to help because they know their known infrastructure better.

Hope that helps.

Hi,

What about the installs not working?

This is not about Remote Utilities. You should check the Windows account that is being logged in the system. Specifically, check if it has all the necessary permissions.

Hi Vincent,

If you want complete control over the remote computer including the ability to control UAC prompts and install applications, you should use Host instead of Agent. Unlike Agent, the Host works as a system service with system-wide privileges.

Hope that helps.

Hi Dennis,

Unfortunately, we couldn't manage to test it with the software itself. We can guess, however, that the problem may occur because of specific printing properties.

Have you tried printing with the help of Microsoft XPS Doc writer or Microsoft Print to PDF. That might be a workaround to this problem.

Hello Vincent,

Thank you for your post.

Do you have Host or Agent on the remote side?

Hello Glen,

Thank you for your post. Yes, your suggestion makes sense. Initially the bookmarks feature was intended to be used for the local side only. We need to implement some changes to make it usable on the remote side.

I have added your suggestion to our wish list.

Hello Nijel,

Thank you for the details. Unfortunately, it is hard to say why the server cannot be reached then since it looks like the problem is specific to the current network/router configuration than the program itself.  

From you describe I can assume that you can access your server from the outside and cannot access it from inside the network. So this might have something to do with the resolution of your server's DNS name inside the same network where the server is. This brings us to the "loopback" problem when a service tries to resolve an external IP address from the inside.

Hello Nijel,

Thank you for your message.

. I forwarded port 5655 to my dedicated server as it was before but now when I am connected to the same network on the Viewer the clients all appear offline.

This might mean that the Viewer PC cannot reach/communicate with your server PC. You should check if the DNS name of server can actually resolved on the Viewer side. Or, if you use an IP address, then there should be a direct route between Viewer and Server.

Hello Marty,

Thank you for your suggestions.

I found when configuring a host to use Custom Server Security, the capitalization of the username matters. For example, logging on with username "johndoe" will fail if the username on the server is "JohnDoe".

If case-sensitivity is by design, more clarity is needed through the documentation and app dialogues to remind users.

Yes, it is by design. We will mention that in the documentation and possibly also in the interface itself. Alternatively, we will consider following the Windows scheme instead.

Unsuccessful logons should be prefixed by something more meaningful, eg "RU Server Authorization Failed"

Yes, this is a known issue. We will add a message in case of a failed logon attempt.