Conrad Sallian's community posts

Hello Marv,

Thank you for your post.

And the "Update outdated hosts" selection in the viewer seems to be hit or miss - sometimes it works, sometimes not, sometimes if I run it three or four consecutive times for a given host it will finally work.

The Simple update feature works for version 6.6.0.3 onwards. If you attempt to update earlier Hosts, it won't work on them because older Hosts simply don't have the code that would process the update (make it happen).

Here is more about update and Simple update https://www.remoteutilities.com/support/docs/updating-remote-utilities/

These irritations have been pretty consistent throughout the last few versions (just updated to 6.8.0.1 tonight).

There were indeed some issues with MSI, update and Host not starting in the several recent versions and we fixed them. For example, see our Release Notes for version 6.7.0.2.

What's the prognosis? I know this sounds like just a general rant rather than specific problems to solve, but I'm not imaging it and I really want to keep liking and using your software.

Try to make sure you update both sides - Viewer and Host - to version 6.8.0.1 and let us know if you find any issues.

Thank you.

You are welcome :)

Hello Mike,

Thank you for your post.

Actually, you do not need the old installer. This is an issue with MSI temporary files. You just to clear fix program uninstall. Microsoft offers a free fixing tool for that:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

After you fixed the problem you can try installing the latest Viewer.

Let us know if it works for you. Thanks.

Hello Chad,

Thank you for your post.

The task manager shows that the admin console is running. It should be in the system tray, perhaps hidden by the expanding arrow. Could you please check that?

If you see the server icon (a black and yellow monitor + mouse) , single-click on it to bring up the Admin Console window.

This thread is devoted to version 6.8 and a new MSI Configurator with the option to digitally sign your custom builds. To learn more about this update please read this blog post.

Your questions as well as general feedback are welcome.

Great! I'm glad to hear you resolved the issue.

Let me know if you need further assistance. Thanks!

Hi Michael,

Excellent! Let us know if you need any other assistance.

Thanks.

Hi Rod,

Also, please try enabling "Use legacy capture mode" in the Host settings. Sometimes it helps override this problem.

Thanks.

Hello Michael,

Thank you for your post.

When I try to login to my hosts via a Windows 10 PC (with RU 6.7.0.2) an on-line host immediately goes off-line/unknown.

This should be temporary , only for a second or two when the Viewer tries to connect. If connection is successful, the connection thumbnail converts to the Logged on status. More about connection statuses.

As well I am usually repeatedly prompted for username and password despite entering them correctly.

If you repeatedly receive a password prompt this can mean either (or both) of the following:

- The typed in password is incorrect
- The password is not set on the Host side

In either case you need to re-set your password. Right-click on the Host icon in the system tray, select Settings for Host, then Security. In the security dialog click Change password, enter a new password and confirm it and close the settings windows.  

Hope that helps.

Hello Rod,

Thank you for your message.

The black screen issue may be caused by different reasons by usually it's either "Host restart required" (after the installation, that is) or graphics card/drivers issue in which case the driver should be updated.

Solutions listed on this troubleshooting page can also help. Let us know if you manage to get rid of this issue.

Thanks.