Conrad Sallian's community posts

Hello Ralph,

Indeed looks like something went wrong with the monitor driver installation. If you have trouble installing or uninstalling Host, try this Microsoft fixing tool https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed .

If you don't find the Host in the list of programs that failed to uninstall, try selecting "Not listed" and specify the Host's GUID (Globally Unique Identifier) to uninstall manually. The Host's GUID for the current version 6.5.0.8 is:

{112E8D96-20F6-41CB-A1F2-C0E3A9ADD3BE}

Hope that helps.

Hi Ashley,

Thank you for your suggestion! We'll see what we can do.

Hello Paul,

Thank you for the information.

You probably need to fix msi on your computer. Here is a fixing tool from Microsoft https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Let me know if it worked out for you. Thanks.

Hello Ashley  

Could it be that you closed the remote install form/dialog when remote install was in progress? This could be the reason why this error happened.

Thanks, Ashley, we'll see what it might be.

Hello John ,

I asked our development about this. Unfortunately, due to some technical reasons in the Terminal mode we cannot exactly replicate how windows cmd works.

Sure. Here is complete Host uninstall https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-host

We'll fix that About window. Meanwhile, you can just check the exe file properties. It should say 2.5.0.8.

Hello Ashley,

The Viewer crashed with this error message?

Hi Ashley,

Yes, it is recommended.