Conrad Sallian's community posts


v7.1.5 .0 Host Download is Detecting a Virus

Conrad Sallian, Support (Posts: 3074)
Jul 25, 2022 7:38:19 am EDT
Hi Dave,

You are welcome.

Beta testing: Remote Utilities for macOS/Linux

Conrad Sallian, Support (Posts: 3074)
Jul 24, 2022 3:42:48 am EDT

v7.1.5 .0 Host Download is Detecting a Virus

Conrad Sallian, Support (Posts: 3074)
Jul 22, 2022 3:30:41 pm EDT
Hello Dave,

Thank you for your message.

We submitted a report to Avast and they already replied to us saying that the detection was removed. Please, try updating your Avast virus definitions base.

Unable to see remote screen after viewer and host update to 7.1.5

Conrad Sallian, Support (Posts: 3074)
Jul 21, 2022 3:30:01 am EDT
Hi Vivek,

We've already sent a false positive report to Microsoft. We would appreciate it if you send an FP to them too. Here is a link to the form https://www.microsoft.com/en-us/wdsi/filesubmission

Thanks.

agent7.1.5.0.exe

Conrad Sallian, Support (Posts: 3074)
Jul 20, 2022 4:20:13 am EDT
Hi Marc,

Thank you for your report. We'll take care of that and send a false positive report to Microsoft immediately.

v7.1.4.0 problems on Windows 7

Conrad Sallian, Support (Posts: 3074)
Jul 17, 2022 3:56:00 am EDT
Hi Peter,

We have sent false positive reports to Avast. As always (pardon my sarcasm here) the allmighty "security experts" and their algorithms are incapable of joining the dots and figure out that it's just an update of an existing product signed with the same digital signature rather than a new virus or trojan :)

v7.1.4.0 problems on Windows 7

Conrad Sallian, Support (Posts: 3074)
Jul 16, 2022 3:38:54 pm EDT
Hi Peter,

Yes, version 7.1.5 has a bugfix for the issue with Host showing an error message when the user copies rich content on the remote computer.

With regards to the issue above - if you are updating existing Host installation it is recommend to use the "Simple update" feature as described in this guide https://www.remoteutilities.com/support/docs/updating-remote-utilities/.

v7.1.4.0 - rfusclient.exe error and bug report after copying an URL

Conrad Sallian, Support (Posts: 3074)
Jul 16, 2022 3:23:10 pm EDT
Hello,

Yes, it was a bug. We have fixed it. Please, download version 7.1.5.0.

Sorry for the inconvenience.

v7.1.4.0 - rfusclient.exe error and bug report after copying an URL

Conrad Sallian, Support (Posts: 3074)
Jul 16, 2022 7:24:46 am EDT
Hello,

Thank you for the report. Could you  send us a screenshot of the error message that you receive?

Your License does not allow using this key for more than 30

Conrad Sallian, Support (Posts: 3074)
Jun 13, 2022 2:24:08 pm EDT
Hi Michael,

We will rebuild this version very soon and fix this bug.

Sorry for the inconvenience.