Conrad Sallian's community posts

Hi Terry,

Thank you for the screenshots. We've sent a FP report. We encourage you to send it as well. Norton has a very simple and user-friendly process of submitting an FP:

Submit FP to Norton

Hello Terry,

Our latest builds are not infected. When Norton removes their false positive detection and we publish their response here, will you acknowledge that your suspicions were unfounded?

Please, let us know the detection name and the module which is detected. A screenshot will also work.

Thank you.

Thank you for the information. We've sent a FP report to them. By the way, here is the email address that can be reached at report@sentinelone.com . You are encouraged to send an FP too.

Thanks.

Hello John,

Nothing is missing. The file, it seems, is just deleted by your antivirus software.

What a/v software do you use on the Viewer machine?

P.S. Yes, you are correct. The rutserv.exe in Viewer assets folder is used for MSI Configuration.

Terry Crawford wrote:

Norton is also blocking 7.6.1.0 and 7.6.2.0.  Really need to get this fixed.

Hello Terry,

Have you tried sending a false positive report to Norton so that they fix their mistake?

Salgau Aurel wrote:

i will try to reach bitdefender team but until then i need to install an older version that does not have this problem.

can you provide a link with version 7.6.0? or 7.6.1?

Thank you,
Aurel.

Yes, please send a message to support@remoteutilities.com , we will send you a link to download the previous release.

P.S. We have also submitted a FP request to BitDefender.

Hello Salgau,

Thank you for your message.

Have you tried contating Bitdefender with this issue? Only they can resolve this issue, because it is their faulty algorithm that classifies legitimate software as malware.

Here is a link to submit a false positive request, for your convenience: https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/

Hope that helps.

Hello,

Thank you for your message.

This behavior looks like activity of antivirus software. Please, make sure that the Host is added to a/v software exceptions as described here.

Hope that helps.

Hello Gene,

Thank you for your report. It's all the more weird that Viewer is just a client, it cannot grant remote access by definition. So it cannot be a 'trojan' even in theory.

We will submit a false positive report to MS right away.

Hello Glen,

Thank you for your message.

Of course, we will take a look and make sure that this won't happen again. Sorry for the inconvenience.