Conrad Sallian's community posts
"Unable to create agent's path"
Conrad Sallian,
Support (Posts: 3074)
Jun 10, 2019 4:33:11 am EDT
Hello Mark,
Agent doesn't need admin privileges, that is true. At least not for standard operations such as writing to the current user's %appdata% folder.
If it's installing applications or other system tasks though the Agent must be run as administrator. Since recently you can re-run the Agent as admin remotely as well.
Agent doesn't need admin privileges, that is true. At least not for standard operations such as writing to the current user's %appdata% folder.
If it's installing applications or other system tasks though the Agent must be run as administrator. Since recently you can re-run the Agent as admin remotely as well.
"Unable to create agent's path"
Conrad Sallian,
Support (Posts: 3074)
Jun 08, 2019 3:58:48 am EDT
Hello Mark,
This problems occurs when the system cannot get access to %appdata% (where the Agent files are extracted once you click on it). In normal circumstances this folder should be accessible for the current user.
Please, try deleting this folder %appdata%\Remote Utilities Agent\ and then re-run the Agent.
This problems occurs when the system cannot get access to %appdata% (where the Agent files are extracted once you click on it). In normal circumstances this folder should be accessible for the current user.
Please, try deleting this folder %appdata%\Remote Utilities Agent\ and then re-run the Agent.
Agent does not run
Conrad Sallian,
Support (Posts: 3074)
Jun 07, 2019 2:06:37 pm EDT
Hello Rick,
Yes, there are logs but those are connectivity logs and are unlikely to help with run errors if any.
I would recommend that you delete these items:
- %appdata%\Remote Utilities Agent\ folder
- registry entry HKEY_CURRENT_USER\Software\Usoris\Remote Utilities
and re-run the Agent.
Finally, if you are planning to connect to that computer on a regular basis including in unattended sessions I recommend that you install Host.
Hope that helps.
Yes, there are logs but those are connectivity logs and are unlikely to help with run errors if any.
I would recommend that you delete these items:
- %appdata%\Remote Utilities Agent\ folder
- registry entry HKEY_CURRENT_USER\Software\Usoris\Remote Utilities
and re-run the Agent.
Finally, if you are planning to connect to that computer on a regular basis including in unattended sessions I recommend that you install Host.
Hope that helps.
Generic tunnel capability?
Conrad Sallian,
Support (Posts: 3074)
Jun 07, 2019 12:09:39 pm EDT
Hello,ipanic wrote:
Hi there,
sorry for resurrecting this old thread, but we need this very important feature also!
Multible port forwarding (TCP/UDP - Local and Remote like SSH/Putty) and a save / load profile function for a easy activation would be also very nice!
Thank you!
Thank you for your message.
While not in our immediate plans this feature is still on our road map. We will do our best to implement it as soon as possible.
Thanks!
Agent does not run
Conrad Sallian,
Support (Posts: 3074)
Jun 07, 2019 12:08:29 pm EDT
Hello Rick,
Thank you for your message.
Unfortunately, we couldn't reproduce the issue. Please, check that your antivirus software isn't blocking Agent on that computer.
Thank you for your message.
Unfortunately, we couldn't reproduce the issue. Please, check that your antivirus software isn't blocking Agent on that computer.
"Unable to create agent's path"
Conrad Sallian,
Support (Posts: 3074)
Jun 07, 2019 5:44:48 am EDT
Hello Mark,
Thank you for your message.
Could you provide a screenshot of the error since we couldn't reproduce the issue?
Thank you for your message.
Could you provide a screenshot of the error since we couldn't reproduce the issue?
Please remove extra connections
Conrad Sallian,
Support (Posts: 3074)
Jun 07, 2019 5:44:02 am EDT
Hello,
Thank you for your message.
First, you don't have to remove/uninstall Hosts to reduce the limit. You only have to remove the extra connections in your Viewer address book.
However, if you still get the message even after you removed the extra connections this might mean that your Viewer configuration file has been corrupted somehow. Just locate the file %appdata%/Remote Utilities Files/config_4.xml and delete it. This is on the Viewer computer. Then restart the Viewer - the file will get re-created and the error should go away. You might need to re-register your Viewer with the license again though.
Hope that helps.
Thank you for your message.
First, you don't have to remove/uninstall Hosts to reduce the limit. You only have to remove the extra connections in your Viewer address book.
However, if you still get the message even after you removed the extra connections this might mean that your Viewer configuration file has been corrupted somehow. Just locate the file %appdata%/Remote Utilities Files/config_4.xml and delete it. This is on the Viewer computer. Then restart the Viewer - the file will get re-created and the error should go away. You might need to re-register your Viewer with the license again though.
Hope that helps.
host screen resolution
Conrad Sallian,
Support (Posts: 3074)
Jun 07, 2019 5:41:12 am EDT
Hello Darrin,
Thank you for your message.
Remote Utilities has nothing to do with resolution support, this is the ability of your monitor and graphics card. Remote Utilities only streams the captured image from the remote screen.
If you want to see a remote image on your local (Viewer) monitor pixel for pixel (i.e. without stretching or shrinking) you must set your view mode to "Normal" in connection properties.
However, what resolutions you can set - whether it's Viewer PC or Host PC - is defined by monitors and graphics cards, not the program.
Hope that helps.
Thank you for your message.
Remote Utilities has nothing to do with resolution support, this is the ability of your monitor and graphics card. Remote Utilities only streams the captured image from the remote screen.
If you want to see a remote image on your local (Viewer) monitor pixel for pixel (i.e. without stretching or shrinking) you must set your view mode to "Normal" in connection properties.
However, what resolutions you can set - whether it's Viewer PC or Host PC - is defined by monitors and graphics cards, not the program.
Hope that helps.
Something that shows last time host was online
Conrad Sallian,
Support (Posts: 3074)
Jun 05, 2019 11:14:07 am EDT
Hello Rob,
Thank you for your question.
Thank you for your question.
This information is not yet available for the Viewer but we are going to implement this feature in the future.it will show host last time online
The Host will go offline. If it shows Online status that means that Host is running on the remote computer. You can learn more about address book statuses here.or that remote host software has been removed
copy/paste multiple connexion
Conrad Sallian,
Support (Posts: 3074)
Jun 05, 2019 10:02:23 am EDT
Hello Luc,
Thank you for the information. We will test it out and get back to you soon.
Thank you for the information. We will test it out and get back to you soon.