moonslice's community posts

I can't do a simple update on the remote host because Bitdefender labels it as malicious. I can see the folder/file that RU is trying to download the update to is \Windows\Temp\host_upgrade. When I try to 'restore' it from quarantine, Bitdefender says "The System does not have access to restore from \Windows\Temp

1) How can I fix this issue so that simple update will work

2) If that doesn't work, how can i update the remote host PC. I can access directly that PC, so I can do whatever I need by sitting in front of the remote PC.

I still have the problem on 7.0.0.1 where I can't connect if the remote PC has screensaver on.

I have this problem too with 7.0.0.1 - when the screen saver on the remote PC is on, I can't connect using Full Control.

Everything was fine on old version.

(I can connect to File Transfer, but that doesn't do me any good.)

BTW, if I try to connect to the remote PC for File Transfer instead of Full Control, that works fine.

Before I updated to 7.0 everything worked great connecting between 2 Windows 10 PC's.

But after updating to 7.0 if the remote PC has not been active for awhile and the monitor is in sleep mode, I can't connect.

If I move the mouse on the remote PC which turns on the monitor, then I can connect to the remote PC immediately.

I confirmed the remote PC "never" sleeps in Power Settings. The only thing I se t is for the monitor to go off after 5 minutes - but it was like that before I upgraded and everything worked fine back then.

UPDATE: I found there was a setting once connected on the host PC to Lock the Mouse. I disabled this, and now it works fine.

I had to reinstall Windows 10 on my Viewer PC - but since then the host (remote) PC can't move their mouse arrow at all if I (Viewer) am connected to that host.

This was not a problem before I reinstalled windows. BTW, I saved all my program data files and app data files and copied them all over to the new PC, so most everything seemed configured on the new install exactly like it was on the old RU.

Is there a setting on either the host pc or my viewer PC that can say whether the host keeps control of their mouse arrow movement even if I'm connected to them?

UPDATE: I found there was a setting once connected on the host PC to Lock the Mouse. I disabled this, and now it works fine.

I had to reinstall Windows 10 on my Viewer PC - but since then the host (remote) PC can't move their mouse arrow at all if I (Viewer) am connected to that host.

This was not a problem before I reinstalled windows. BTW, I saved all my program data files and app data files and copied them all over to the new PC, so most everything seemed configured on the new install exactly like it was on the old RU.

Is there a setting on either the host pc or my viewer PC that can say whether the host keeps control of their mouse arrow movement even if I'm connected to them?

Never mind - I rebooted and that fixed it.

For the past week any time I login to my other PC remotely, all that shows up is a blank black screen on my end.

At the remote end - I can see the mouse is moving around (when I move the mouse on my own PC).

So it's connecting and RU isn't giving me any error message.