RR B's community posts
Android Access Violation Error in RU Viewer When Caption Field Edited
RR B,
User (Posts: 12)
Apr 30, 2021 2:55:15 pm EDT
Support level: Free or trial
Using latest version of Android RU Viewer and latest version of RU Host, I'm getting "Access violation at address 82367224, accessing address 408FFFFC" error whenever I attempt to edit the "Caption" field in the Properties section of the computer to which I'm trying to connect. The "Caption" field is populated by the remote computer's Internet-ID by default (i.e. Caption field and Internet-ID fields initially contain the same values), and I only get the error when the value of the Caption field is changed from the default value to a text value representing the remote computer's description. Before changing the Caption field, I can connect to the remote computer with no problem.
I've tried clearing the RU Viewer app cache and user data, and deleting and re-installing the Android RU Viewer app.
I've observed this behavior over several years through several different RU versions and Android operating system versions (currently Android 10). Works great for a while, even when changing the Caption field, then all of a sudden start getting the Access Violation error, all remote computer ID's and properties get wiped out, but still can access remote computers if Internet-IDs are re-entered and Caption field is left with the Internet-ID default value in the Caption field.
How can this be resolved?
I've tried clearing the RU Viewer app cache and user data, and deleting and re-installing the Android RU Viewer app.
I've observed this behavior over several years through several different RU versions and Android operating system versions (currently Android 10). Works great for a while, even when changing the Caption field, then all of a sudden start getting the Access Violation error, all remote computer ID's and properties get wiped out, but still can access remote computers if Internet-IDs are re-entered and Caption field is left with the Internet-ID default value in the Caption field.
How can this be resolved?
RU Mobile v. 11.29.2 Crashes on Android 4.4.4
RR B,
User (Posts: 12)
Jan 17, 2020 3:25:31 pm EST
Support level: Free or trial
After installing v. 11.29.2, RU Mobile crashes with the errors shown in the attached screenshots.
I can start RU Mobile running, but when I enter a remote address and try to connect, I get either one of the two error messages followed by being returned to the Android OS home screen. I'm running Android 4.4.4 on a Motorola Droid Mini, and have not had any problems connecting with a remote session until now (I've been using it successfully for several years). Rebooting the phone and uninstalling/reinstalling RU Mobile does not help.
I can start RU Mobile running, but when I enter a remote address and try to connect, I get either one of the two error messages followed by being returned to the Android OS home screen. I'm running Android 4.4.4 on a Motorola Droid Mini, and have not had any problems connecting with a remote session until now (I've been using it successfully for several years). Rebooting the phone and uninstalling/reinstalling RU Mobile does not help.