Erik Pollmann's community posts


RU self-hosted server - working with free license?

Erik Pollmann, User (Posts: 5)
Feb 10, 2022 1:07:03 pm EST
Support level: Free or trial
Well, as I indicated, we are just three people using remote occasionally, but I have always been able to initiate more than one session simultaneously (to e.g. two hosts, trying to fix when others have problems), and I was able to do that while another worker was connecting to a host as well.

So yes, only using the single free key for a small company. I have always rooted for getting a paid license in our company in order to show our appreciation :)
Edited:Erik Pollmann - Feb 10, 2022 1:07:32 pm EST

RU self-hosted server - working with free license?

Erik Pollmann, User (Posts: 5)
Feb 09, 2022 4:13:46 pm EST
Support level: Free or trial
So that means that only *one* viewer could connect at the same time to one of the hosts, while the "old" server allows us to have three people work simultaneously on remote machines - is that correct?

I get why buying a paid license is a good thing, but basically the functionality of the server gets reduced for "free" users when using the more recent server version, right?

RU self-hosted server - working with free license?

Erik Pollmann, User (Posts: 5)
Feb 09, 2022 5:32:08 am EST
Support level: Free or trial
Hi,

I am running a self-hosted server for our small company, still using the old 3.010.
Now I read that the current version of the server will require a license (we have only a free license for our viewers), so will the server work with a free license, or does it now require a paid license?

I have been bugging my boss for quite some time to get a full license anyway, yet, obviously he is right to ask if it is necessary for the current server version.

Best regards,
EP

Connection to host freezes after some time - RDP instead of Internet I

Erik Pollmann, User (Posts: 5)
Apr 24, 2020 4:11:06 am EDT
Support level: Free or trial
Hi,

I double-checked - I always use "Full Control", and RDP is not configured for connection at all.

Strange enough, since I posted I and started the viewer event logging, i did not get the message/problem/connection drop again.

I know this sounds like "I found the bug but do not want to admit" - I will keep checking and update the post/submit the logs to your email address once it comes up again.

Thank you so far,
Erik

Connection to host freezes after some time - RDP instead of Internet I

Erik Pollmann, User (Posts: 5)
Apr 23, 2020 8:41:57 am EDT
Support level: Free or trial
I have set up a work PC with host for internet ID access via my self-hosted server, using the viewer fr om home.

Connection works usually without problems, but after some time idling, the connection always drops, and the viewer window gives me the error message:
"Remote desktop connection: error occured."
(more on the image)


Now I use "Full Control" to control my remote PC, I never nowhere configured RDP. What can cause it to use RDP/what is the reason for the error message? What kind of log (wh ere?) would you need me to provide?

Thank you very much for your support,
Erik