Paul Truswell's community posts

Thanks Polina, that's fine. Local RU server sounds favourite. I'll give that a go using your excellently clear guide.

We've continued trialling our second RU Agent with better success rate - the conflict with Win SmartScreen problem seems to have gone away, so we're getting nearer to RU becoming our first-choice remote access solution :)

Once again, many thanks :)

Is it possible to install RU Viewer to a shared folder on our NAS? This is primarily so that we can see the same connection objects on RU Viewer on our 2 office PCs. I have checked 'C:\Users\user\AppData\Roaming\Remote Utilities Files' and 'C:\Program Files (x86)\Remote Utilities - Viewer' for likely candidates for the connection objects, but these are not easily identified (I might be looking in the wrong directories!) so perhaps there is an easier way of achieving this?  Visibility of the same connection objects on both instances of RU Viewer on (in this case) 2 PCs would give us the ability to start a remote support session with a customer on one computer and then continue it (if necessary) on the second. Thanks in advance for your assistance with this excellent software :)