Michał Kokociński's community posts

Hello
This log is very short for today installation so I paste it below:

29-03-2021_08:11:43#T:Installation is started #1
29-03-2021_08:11:46#T:Installation is started #2
29-03-2021_08:11:46#T:Uninstalling old version...
29-03-2021_08:11:46#T:Product code: {305B0369-6108-4910-BDFF-FE56F88634AE}
29-03-2021_08:11:56#T:msiexec exit code: 0
29-03-2021_08:11:57#T:Uninstallation successfully completed
29-03-2021_08:11:59#T:Installing...
29-03-2021_08:11:59#T:MSI file: C:\Windows\Temp\RUT_{E1D25E97-B942-4F4A-801F-769E789F924B}\installer.msi
29-03-2021_08:12:06#T:SilentInstall: installation 70003
29-03-2021_08:12:06#T:SilentInstall: NTSetPrivilege:SE_DEBUG_NAME:false. OK
29-03-2021_08:12:06#T:SilentInstall: service found, removing
29-03-2021_08:12:10#T:SilentInstall: CreateService. OK
29-03-2021_08:12:10#T:SilentInstall: finished
29-03-2021_08:12:11#T:msiexec exit code: 0
29-03-2021_08:12:11#T:Installation successfully completed
29-03-2021_08:12:11#T:Installation/uninstallation is finished

Hello
I have the same issue on WIN 7 machines. On WIN 10 there is no problem. Update from 7.0.0.2

In my case the problem occured when a host was not version 7. You have to upgrade Viewer and hosts to v.7.
The same problem was in beta.

You need to upgrade to 7.0.0.1.

I would like to confirm that this bug is still present in 7.0.0.1.
Were you able to reproduce the issue? It's annoying that before full control connection I have to go to "power management" and set "switch display on". It is the only workaround I found.

Thank you for fixing the bug. It looks it's working well. The bug descibed at topic: RU Server 3.0 & screen savers is still observed - when screen saver is on or the screen is off - there is no possibily to connect. The workaround: start "power management" and switch display on. After that it' spossible to connect.

Hello
You can find my logs in my ticket: #3951

Michal

Hello I have the issue with dropping connection too. Waiting for response from support (ticket opened). It's not possible to work with this problem.