Anton Kalugin's community posts

Always glad to help ;)

Hello, William.

Your ticket was automatically closed, because we have no reply from you for 7 days. Sorry for that. I've opened it again, please send your answer and we will try to resolve your issue.

Hello, Jamie.

Thank you for your message.

Yes, you can create multiple users on every Host, give them different passwords and rights.

If you right-click on Host tray icon, then go Settings for Host -> Settings for Host -> Security.



Then you should click on "Users and acess control".



Now you can create a new user, assign a password and rights for it and login.

Let me know, if you need further assistance.

Hello, Rick.

Thank you for your message.

You are using Agent right now. We made it for spontaneous remote support sessions. If you need constant access to remote PC, you should use Host. You can download it by clicking on the link below.

Download Host:
https://www.remoteutilities.com/download/host/

Installing tutorial:
https://www.remoteutilities.com/support/docs/installing-and-uninstalling/

Connecting to Host tutorial:
https://www.remoteutilities.com/support/docs/connecting-over-the-internet/

If you have any questions don't hesitate to ask me.

Hello, Bobby.

Thank you for your request.

We will release a feature like that, but not in the near future.

Hello, Rafael.

Thank you for your message.

We will release this feature in one of the next updates.

Hello, Rafael.

Thank you for your message.

You need to enable "Capture alpha-blending windows" feature.
This article will help you with that.
https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/

Hello, Mike.

Thank you for your message.

Could you please try to use Connect through Host feature?
https://www.remoteutilities.com/support/docs/connect-through-host/

Looking forward to your reply.

Hello, Paolo.

Thank you for your message.

Could you please perform the following steps:
1. Uninstall Host.
2. Delete %AppData%\Remote Utilities Files folder.
3. Delete HKEY_LOCAL_MACHINE\SYSTEM\Remote Manipulator System folder from your Registry.
4. Reboot your computer.
5. Try to install and run Host again.

Looking forward to your reply.

We are glad that the problem is solved even without our participation :)