Peter Gray's community posts

On looking in the system section of the event viewer on the XP machine, I found two error events one after the other, with the following text:-

"Timeout (30000 milliseconds) waiting for the Remote Utilities - Host service to connect."

"The Remote Utilities - Host service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."

It looks as if the host tried to start, but didn't quite make it.

Hello Karsten and Conrad

I had noticed earlier this afternoon that the host was not running on the machine that I mostly use as viewer (which I re-started two days ago), so having then seen Karsten's post, I started up a couple of other local machines which had been shut down.  In both cases the host did not start automatically, even though the service state in host properties was set to auto start.  They worked fine after I manually started them.  One is 32 bit XP, the other 64 bit W7.

Looking at the host logs, the host had been started immediately after upgrading to version 7.0.0.1.

Auto start was working OK on the recent 6.12.4.0 beta 4, though I recall that one of the recent betas fixed a problem with that.  Has that fix been carried over correctly into 7.0.0.1?

On the other hand, I've just turned on another local machine, and its host *did* start automatically.  Perhaps the problem is machine dependant, or doesn not happen every time.  Does starting the host depend on any other services being already running, which might be slow starting?

Could you please provide us the Host connection log files for examination

Duly emailed.  Fortunately the connection lasted long enough to do a file transfer (or maybe the problem didn't affect file transfer mode)

I am also getting these errors.  The host is version 7.0.0.0 on Windows 7 32 bit.  The errors happen even with a direct connection.  The host has both wired and WiFi connections in my local network.  Problem still occurs if I disable WiFi.  Problenn still occurs if I switch to Internet ID connection mode.  Happens with 2 different viewers, one at version 7.0.0.0, the other still at beta 4.  I am fairly sure this did not happen before upgrading the host to v 7  [cofirmed, problem started immediately after upgrading host to V 7.0.0.0, did not happen while host was at beta 4]

One behavioural difference:  these errors happen about once a minute, but the viewer automatically re-connects to the host.

On a second look, I see that the email also included an attatchment .rlicense file containing the license key.

Yes, now there's a key file (key.rlicense) that you need to drag-n-drop to License key storage, or just open the Windows Open dialog and select the file on the disk and it will get added to the license key storage.

OK
I upgraded my license, and got an email with a (much longer) text string containing the license key.
I copied that into a text file and saved it, with a .rlicense extension.
I then input that file to the license key dialog.  It seems to have worked.
Perhaps this process, or a refined version of it, should be added to your licensing help information?

I've just installed V 7.0.0.0 viewer on a test machine (XP) over the top of vv6.12.4.0 beta.4
Up to beta 2, the viewer used my old licence key.  Beta 3 had built-in beta license, so did beta 4, licencse key storage was not available.
7.0 seems to need a licence key file, whereas previous versions wanted a text string.
How do get my existing starter licence into v 7.0?

Hi Polina.

I've just downloaded the beta 3 and installed the Viewer on my primary XP machine.  I can now connect with it to my primary Win 7 machine (which is still at beta 2).  Too late this evening to do any further tests.

Many thanks for the long-awaited update!

Peter

Hello David and Polina.

Fromm my experience, 6.12.2.0 Beta 2 viewer will not work on Win XP.
See page 6 of the Remote Utilities 6.12 Beta thread.

Peter

Hello Polina and Simon

I too have had problems with reomote printing while working from home; I'm not doing that so much now, so won't be able to do much testing, but here's what I remember.

Viewer is 6.10.10.0 on Windows XP; can't upgrade to 6.12.2 beta, it won't work on XP.
Host was originally 6.10.10.0 on Windows 7, since upgraded to 6.12.2 beta.
Printer is Epson ET-2720

Most of my documents are A4 size, but the remote printing usually tries to print as 8.5 x 11 inch, there doesn't seem to be a way to tell it otherwise.  This is unfortunate, because the printer is set up for A4 paper.

Some (but not all) Excel spreadsheets come across as blank documents.

Sometimes, I have had a message that the remote printer has stopped working, then no document is received.

printing PDF files usually works OK (I use Foxit PDF viewer, and the prints come over as A4 if I tell it to use paper size same as document size, otherwise remote printer defaults to 8.5 x 11 inch)

Printing jpeg or other images from Irfanview seems to be able to set the paper size to whatever I want.

I would like to be able to upgrade the viewer.  Is there any prospect of a 6.12 beta 3 being released?

Best Regards, Peter.