Pauline's community posts

Hello Dax,

Of course, I will keep you updated on this and will let you know if we need any additional information on the feature.

Please let us know if you have other questions.

Hello Dax,

Thank you for your suggestion.

I will forward this feature request to our development department for a review to see if we can implement it in the future updates for Remote Utilities.

Please let us know if you have more questions.

Hello Dax,

Thank you for your message.

The rfusclient.exe process is a part of Remote Utilities installation and must be running for Remote Utilities to work correctly. For more information please see this page.
As for the error message - could you please try enabling the Use Legacy Capture mode feature in the Host Settings -> Other tab and see if it helps to resolve the issue? After enabling the feature please make sure to restart Host in order for the changes to be applied.

Please let us know if the issue persists.

Hello Tom,

Thank you for your message.

I'm glad to hear you've figured out the issue and it works for you now. Please feel free to post another message if you have more questions or need our assistance. We're happy to help!

Hello Boris,

Thank you for your message.

Could you please clarify if you mean that you want Viewer to remember its position on your second monitor and automatically open the main Viewer window in the same region when run? If this is the case, unfortunately, there's no such feature available within Remote Utilities. Moreover, it seems like this feature is not supported by the Windows 10 itself. Perhaps, this can be done with some third-party software. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello,

Thank you for your message.

Unfortunately, mobile Viewer does not support the sound capture feature yet.
We do plan to implement this feature at some point in the future and already have it in our wishlist, but, unfortunately, we cannot provide any specific ETA on this.

Please let us know if you have other questions.

Hello Abdulla,

Thank you for your message.

Please note that we've already updated Viewer for Mac/Linux and the latest version 1.0.10.q Beta 10 is available for download on this page. Please note that the licensing in the latest version works the same way as in Viewer for Windows, i.e. you can use Viewer for Mac/Linux in trial mode for 30 days after which you need to register your Viewer with your license key as described in this tutorial.
In case if you already use the free license, you can simply register your Viewer for Mac/Linux with the same free license key that you use with Viewer for Windows. Alternatively, if you don't have a license key yet, you can obtain a free license key using this form.

Hope that helps.

Hello Nijel,

Sorry for the late reply.

Yes, in order to register Viewer for Mac/Linux you need to use the license key for the latest version of Remote Utilities 7.0.2.0 (i.e. the one that is stored in the *rlicense format file). However, I'm gad to hear you've already figured out the issue and was able to register your Viewer for Linux!

Please let us know if you have more questions.

Hello Ivan,

Thank you for your message.

Could you please let us know if you've updated your Viewer to the latest version 7.0.2.0 as well? In case if your Viewer is already updated to the latest version, i.e. there is no version mismatch but the issue persists, then could you please let us know the following information:
1. When selecting the Restart Agent as command, do you get the credentials prompt, i.e. on what exact step does the issue occurs for you?
2. Does the Restart Agent as command work with other remote machines, for example, the ones that are not running on Windows 7?

Looking forward to your reply.

Hello Nijel,

Yes, of course. Please try opening the License Key Storage by navigating to the Help section -> License Key Storage on the Viewer's toolbar. In the opened key storage window you can register your Viewer by drag-and-dropping your license key to the storage window or by locating the license key file manually.

Hope that helps.