Pauline's community posts

Hello Steven,

Thank you for updating us on the issue.

I'm glad to hear you've figured out the issue and it works for you now! Such issues might be caused by some specific settings or configurations that are unique for each environment. Please feel free to let us know if there are any updates on the issue or if you have more questions.

We're happy to help!

Hello everyone,

Thank you for your patience.

This is to inform you that we've released an updated Beta version 1.0.9.q Beta 9 of Viewer for Mac and Linux with an extended free period which is valid till August 1, 2021.

Please make sure to download the newest version of Viewer in order to extend the free period for you Viewer for Mac/Linux. The latest version 1.0.9.q Beta 9 is available for download on this page for Mac and on this page for Linux.

Please let us know if you have more questions.

Hello everyone,

Thank you for your patience.

This is to inform you that we've released an updated Beta version 1.0.9.q Beta 9 of Viewer for Mac with an extended free period which is valid till August 1, 2021.
The latest version 1.0.9.q Beta 9 is available for download on this page.

Please let us know if you have more questions.

Hello,

Thank you for your message.

Usually you should receive an email with your license key shortly after purchasing it, however, there might be slight delays from the PayPro side. If you still haven't received your license key, please try checking the spam folder of your email inbox. In case if there's no email with the license key as well, please let us know, we can search it up in our database as well as email it to you.

Please let me know if you have more questions.

Hello Abdulla and Kelsey,

Thank you for your messages.

This is to inform you that we will release an updated Beta version of Viewer for Mac with extended license period today. We apologize for the delay and caused inconvenience.
We'll make sure to notify you in this thread once again as soon as the updated Viewer for Mac is available for download.

Thank you for your patience.

Hello everyone,

This is to inform you that we will release an updated Beta version of Viewer for Mac/Linux today. We apologize for the delay and caused inconvenience.

We'll make sure to notify everyone in this thread once again as soon as the updated Viewer for Mac/Linux is available for download.

Thank you for your patience.

Hello,

I've forwarded the issue to our development department and asked for their input on this. Sorry for the inconvenience.

I'll get back to you with an update from our developers on this shortly.

Hello Steven,

Thank you for your message.

Could you please let me know if you have any antivirus/other security software running/installed on the Host machine? If yes, please try adding the Host installation folder: C:\Program Files (x86)\Remote Utilities - Host\* to the software's exception list.
In case if the above does not help, please try uninstalling Host completely as described in this tutorial and then reinstalling it from scratch. In addition, in case if there is some antivirus/security software installed, I recommend that you also add the Host installation folder above to the exception list as well.

Last but not least, if the above solutions did not help, please feel try referring to this troubleshooting guide. If the solutions from the guide do not help, please provide us the information listed there for examination. You can send the logs and registry key to support@remoteutilities.com.

Hope that helps.

Hello Alexander,

Thank you for your message.

Yes, currently Viewer for Mac/Linux is available in Beta version only which has limited functionality. You can find the full list of currently supported features in the very first message on this page.
Please note that the current screen capture mode does not consume additional traffic, however, more features that are already available in Viewer for Windows, including the multimonitor support, will be added in future updates of Viewer for Mac/Linux as well. Sorry for keeping you waiting.

Hope that helps.

Hello David,

Thank you for your message.

I've checked with our development department on that day and they've confirmed that there were no downtimes or other issues on our servers. Perhaps, the Hosts that had issues connecting to our servers were affected by some external factors, e.g. firewall or antivirus software activity.

If possible, it would be helpful if you could provide us the Host connection logs for examination as well. The Host log files can be located in the following directory C:\Program Files (x86)\Remote Utilities - Host\Logs\. You can send the log files to support@remoteutilities.com as well, so I can forward them to our development department.

Looking forward to your reply.