Pauline's community posts

Hello Jason,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. Please make sure to restart Host after enabling the feature in order for the changes to be applied.

Hope that helps.

Hello Cenk,

Thank you for your message.

The name of the Viewer's machine that is displayed in the Notification panel is determined by the
Device name that is set up on the Viewer's side. It's possible to rename the computer though, so the displayed name in the notification panel is more accurate.
In order to do so, please do the following:
1. Open Windows Settings (simply press Win+I shortcut on your keyboard) and select System section.
2. Navigate to the About tab in the left section of the window.
3. Scroll down to the Device specifications section and select Rename this PC.
This should change the computer's name displayed in the notification panel.
Please note that the above instruction is meant for Windows 10, so if you use another version of Windows the steps might slightly vary.

Hope that helps.

Hello Brenda,

Thank you for your message.

We actually already reproduced and fixed reported File Transfer mode issues and would like to send you the updated files for a test, to see if the fixes work for you. Please contact us at support@remoteutilities.com so that we can email you the files along with the instructions.

Thank you!

Hello,

This is to inform you that we had reproduced and fixed reported File Transfer mode issues and would like to send you the updated files for a test, to see if the fixes work for you. Please contact us at support@remoteutilities.com so that we can email you the files along with the instructions.

Thank you!

Hello everyone,

Thank you for the provided updates.

Peter, we haven't received other similar reports yet, but we will additionally test how the File Transfer connection mode works with Windows XP to see if we can reproduce the issue. Please note that in version 6.10.10.0 an old mechanism for the File Transfer mode was used which was replaced with an improved mechanism starting version 7 of Remote Utilities.

ipanic, thank you. I'll forward the additional information to our development department and ask for their input on this.

We'll keep you updated on the issues in this thread.

Hello,

This is to inform you that we've managed to reproduce some issues that you've reported in your initial post. We will implement fixes for the reproduced issues in our next update. The updated version of Remote Utilities will be released approximately by the end of next week. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello,

Thank you for your message.

Unfortunately, this is expected behavior of Agent as it's a module intended to be used for spontaneous, attended-only remote sessions.

For the described scenario you can use Host instead as it allows unattended reboot and can start automatically at the remote machine's startup, as well as allows you to control UAC prompts remotely. In case if you don't want to use Host for security reasons, please note that there's a number of settings for enhancing Host's security, including 2-factor authentication and the Ask user permission feature that prompts the remote user to accept or reject an incoming connection.

Hope that helps.

Hello,

Thank you for the clarification.

Please try switching Current user to System or vice versa in the Access menu of the File Transfer connection mode and see if this works for you.

Hope that helps.

Hello Alan,

Thank you for the update.

Please feel free to send us the archived files to support@remoteutilities.com for examination.

Hope that helps.

Hello Pedro,

Thank you for your message.

I've just tested the RU Server's version 3 executable file and it launches the installation process as expected. Could you please let us know if you have any antivirus software running on the machine where the issue occurs?
In addition, please try using this Microsoft Tool that helps to automatically repair issues that might be preventing you from installing/updating, or removing programs.

Hope that helps.