Pauline's community posts

Hello Marco,

Thank you for your message.

Unfortunately, we do not provide a mobile Host for Android or iOS yet. As of this writing, we only provide Host/Agent for Windows-based systems. However, we already have a mobile Host for iOS/Android devices on our wish list and hope to release it in the future. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello Simon,

Thank you for your message.

Am I right in assuming that you use Viewer for Mac/Linux of the latest 1.0.6.q Beta 6 version and Host for Windows of the latest 6.12.4.0 Beta 4 version? If this is the case, then could you please check if you have the Disable clipboard transfer in the Host Settings -> Other tab?
In addition, please note that this is a Beta version of Viewer, so it has limited functionality and more features will be added at later stages. You can find the full list of currently available features on the first page of this thread in the first message.

As for the issues with the arrow keys, unfortunately, we couldn't reproduce it yet, but we will additionally test it out to see if it can be fixed in our future updates.

Please let us know if you have other questions.

Hello Keith,

Thank you for the provided details.

It seems like the issue only manifests itself in certain circumstances, i.e. we were able to reproduce it initially on  Asus machines. Unfortunately, we cannot fully fix it as it's caused by some Windows settings that are applied during the update. Sorry for the inconvenience.

However, please note that we've recently released an updated 6.12.4.0 Beta 4 version. Please try updating your Remote Utilities installation to the latest version to see if this might improve the issue.
The latest 6.12.4.0 Beta 4 version is available for download on this page. When updating, please make sure to update both Host and Viewer to the same version (or use Agent and Portable Viewer instead) to avoid version mismatch that might lead to performance issues or some features not working.

Hope that helps.

Hello Rob,

Thank you for your message.

Unfortunately, our assistance with antivirus software related issues is very limited, as we do not have direct control over how Remote Utilities is treated by third-party security software. However, we submit false positive reports to antivirus software vendors on a regular basis.

In this case, we can only recommend the following solutions:
1. Add Remote Utilities installation folders to the antivirus software exception list as described here.
2. In addition, we highly recommend that you or your customer submit false positive reports as well as this usually helps to speed up the resolution process. This page provides links to submitting false-positive reports to the most common antivirus software vendors.

Hope that helps.

Hello everyone,

This is to inform you that we've released a new blog post on all of the new features that were recently added in our 6.12 Beta versions. Please read the full blog post here.

Your questions as well as general feedback are welcome.

Hello Vasilis,

Thank you for your message.

Unfortunately, our assistance with Remote Utilities running via Wine is very limited as it's meant for Windows. In addition, please note that according to our Support Policy, we do not assist in resolving issues with third-party software. In order to resolve the issue, please consider referring to Wine documentation or support service, perhaps they can provide a helpful solution. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello Jeremie,

Of course, please feel free to let us know if there are any updates on the issue or if you have other questions.

Hello Rob,

Yes, please try deselecting the checkbox as if this checkbox is enabled, you will only be able to connect to the Hosts using the Custom Server Security authentication method (provided that you've signed in on the Server first). Please also make sure to apply the changes by clicking a green checkmark icon on the Server's Address Book Manager's toolbar.

Please let us know if this helped to resolve the issue.

Hello Rob,

Thank you for the clarification.

Could you please also double-check if you have the Force custom server security checkbox enabled in the RU Server -> Address book manager -> Users settings?


Looking forward to your reply.

Hello Rob,

Thank you for your message.

Could you please clarify if you have any other authentication method enabled in the Host's s settings on the Authentication tab? In addition, please let us know what authentication method is selected in the Connection Properties -> Authentication tab?
Also, am I right in assuming that you use the RU-Server as a relay server only, or do you also use it as an auth server as well?

Looking forward to your reply.