Pauline's community posts

Hello Tom,

Thank you for reporting this. We have managed to reproduce the issue and will try to implement a fix for it as soon as possible. Sorry for the inconvenience.

I have also replied to the ticket you've created. Please note that according to our Support Policy tickets have priority over community forum posts: https://www.remoteutilities.com/about/support-policy.php

I'll keep you updated on the issue.

Hello Gaz,

Thank you for your message.

Please note that I replied to your message in another thread you've created to avoid duplication.

Thank you.

Hello Gaz,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Could you please clarify what version of Remote Utilities do you use?

In addition, could you please clarify if the connection is just frozen, i.e. it seems like you're connected but nothing moves, or if the connection is interrupted? In addition, please let me know if pausing/unpausing the remote session from the Toolbar makes any difference?

Looking forward to your reply.

Hello Gaz,

Thank you for your message.

The timeout for the Ask user permission feature can be set in the Host Settings -> Confirmation tab. Enable the Ask user permission checkbox and specify the timeout value.

Hope that helps.

Hello Frank,

Thank you for your message.

Unfortunately, there's no Chromebook support as of now. However, some of the Chrome OS devices support Android apps, so it's possible to use the Viewer for Android. For more information on how to install Android apps on your Chromebook please see this page.

Hope that helps.

Hello Brad,

Thank you for your message.

The Viewer is built for the 64-bit systems since it's also possible for the 64-bit systems to run applications built for the 32-bit systems. However, we might release a separate Viewer built for 32-bit based systems in the future.

As for the ARM architecture - it is already supported in the mobile version of Remote Utilities. We might additionally release a build for Windows on ARM sometime later. Unfortunately, there's no specific ETA on this yet. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Brad,

Thank you for your message.

Unfortunately, right now there's no address book sync feature in the mobile Viewer. However, we plan to significantly improve a mobile Viewer, namely, to implement a full-fledged address book that would be possible to sync with the desktop Viewer and with the RU Server as well. Unfortunately, we cannot provide any specific ETA on this yet. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Aarush,

Thank you for your message.

Unfortunately, we never provide pre-beta releases. Sorry about this.

Please let us know if you have other questions.

Hello Peter,

Thank you, we will be implementing the fix for the Agent as well. We will also notify our users here on the forum about the new beta release.

Please let us know if you have more questions.

Hello Rob,

Thank you for your message.

Unfortunately, Host/Agent for Mac/Linux is still in development. Hopefully, we might be able to release the first beta in a few months as Conrad has mentioned above as we do plan to release it by the end of this year. Sorry to keep you waiting.

Please let us know if you have more questions.