Pauline's community posts

Hello Charles,

Thank you for the clarification.

I’ll forward the issue to our development department for a review to see if we can implement a fix for it in our future updates or if it might be expected behavior.

I’ll keep you updated on the issue.

Hello Charles,

Thank you for your message.

Could you please clarify if you’re using our AD integration with the RU Server as described here or if you’re searching in the AD tree in your left pane directly?

Looking forward to your reply.

Hello,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature, make sure to restart your Host in order for the changes to be applied.

Hope that helps.

Hello Cătălin,

Unfortunately, we do not provide our files for localization to private parties since we always work on localization to other languages with our partners. However, I’ll forward your request to our developers and we will add localization for Romanian language in our future updates. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Cătălin,

Thank you for your message.

You can switch your Viewer's language to your preferred language by following this guide. If you can't find Romanian or your other preferred language in the list of available languages, just let us know and we will add it to our wish list for future updates.

Hope that helps.

Hello Maude,

Thank you for your message.

Do you mean that you want to disable the update removed in the Viewer settings? If this is the case, you can do so in the Viewer Options -> Update tab. If you want to distribute this setting to your other Viewers, you can do so by copying the Viewer configuration file config_4.xml located in the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ - replace the original file for other Viewer with the one that you've copied from already configured Viewer and that should update their settings as well.

Hope that helps.

Hello Bo,

Thank you for your message.

Could you please verify that our website remoteutilities.com as well as DNS name id.remoteutilities.com are reachable from the remote Host location? In addition, please make sure that at least one of the outbound TCP ports 5655 and/or 443 is opened and not used by any other software. For more information on ports please see this page.
In addition, please see if any of the solutions suggested in this guide might help to resolve the issue as well.

Hope that helps.

Hello Paul,

Thank you for your message.

Could you please try fully uninstalling Viewer following this guide and see if you’re able to register your key after re-installation?

Let us know if this helps.

Hello Javier,

Thank you for your message.

You're using the Chromebook machine with Viewer, correct? If this is the case, please note that we do not provide official support for Chromebook-based devices as of yet. However, Chromebook users can use our Viewer for Android which, unfortunately, currently has somewhat limited features. While we do not have plans for releasing Viewer for Chromebook OS, hopefully, we'll be able to release improved mobile Viewer in the near future with more robust features. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Caitlin,

Thank you for your message.

You can add your license key to Viewer for Mac the same way as for Viewer for Windows.  You can follow this easy guide to do so.

Hope that helps.