Pauline's community posts

Hello,

Thank you for your message.

Please note that this notification is only displayed under specific circumstances and will not be shown even if one of them is not met. In the cases when the notification was not displayed, please make sure all the conditions listed here are met.
As for the occasions when the banner was displayed even before establishing a connection with the Host - have someone logged on to the Host from their Viewer? If you're able to reproduce the issue, please send us a screenshot that shows the notification as well as the Host icon in the system tray.

Let us know if you have more questions.

Hello David,

Thank you for your message.

Unfortunately, you can’t hardcode an Internet-ID code into a custom installation package. This is due to the fact that a 12-digit Internet-ID code is randomly generated for each Host in order to avoid duplication.
As an alternative to the SMTP server, you can also set up an Auto-import feature for your Hosts to be added automatically. However, please note that this feature requires self-hosted RU Server to be set up as both your routing server and sync server for the address book sync.

Let us know if you have more questions.

Hello,

Thank you for your message.

You can access Host directly via IP address or its hostname (i.e. DNS name).

Alternatively, an even easier way to access remote Host is via Internet-ID connection. Remote Utilities also has an implemented mechanism that detects a direct route and, if available, automatically uses it even if you're connecting using Internet-ID connection.

Hope that helps.

Hello Jesus,

Thank you for your message.

Do you mean that you can only hear playback of the sounds from the remote Host machine and you would like to be able to hear playback from Viewer computer on the Host side as well? If this is the case, unfortunately, it's not how the Sound Capture feature works.
If you'd like to hear sounds from Host on your Viewer machine and vice versa, you can try using the Voice Chat connection mode - this way both Viewer and Host should be able to hear each other, but please note that this connection mode is mainly meant for voice calls.
If you mean something else, please let us know.

Hope that helps.

Hello Tony,

Unfortunately, in this case we won't be able to assist you with this issue since third-party software related issues are beyond the scope of our technical support. We suggest that you contact the FlippingBook Publisher support team and let them know about the issue - perhaps, they already have a workaround for that or they might fix it in their next update. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Tony,

In case if you only notice this behavior with one specific software, it might be the software-related issue. Are you able to test this out by connecting to any other Host computer and see if the same issue with the Flippingbook Publisher software occurs as well or if it's persistent to only one Host machine?

Looking forward to your reply.

Hello Tony,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature please make sure to restart your Host to apply changes.
If this doesn’t help, please also try enabling the Capture alpha-blending windows feature following this guide.

Hope that helps.

Hello Marco,

Thank you for your message.

Please try enabling the Use legacy capture mode feature on one of your Hosts. You can enable it in the Host Settings -> Other tab.
After enabling the feature please make sure to restart your Host to apply changes.
In addition, please also make sure that your Android OS on the device is updated to the most recent available version as well.

Let us know if this works for your or if the issue still persists.

Hello Amjad,

Thank you for your message.

Have you already tried the solutions suggested in this guide? If you haven't tried some of them, please do so.
If none of the solutions in the guide above help, please feel free to send us the following data to help further diagnose the issue:
1. Windows System Events Log
2. Host settings registry key
3. Host log file/files
The guide above provides steps to collect the files as well. You can send them to support@remoteutilities.com.

Looking forward to your reply.

Hello John,

Thank you for the additional details.

I'll forward your feedback to our developers as well and we will further test this out to see if we can reproduce the same behavior.

Let us know if you have other questions.