Pauline's community posts

Hello Magnus,

Thank you for your message.

I have how ever encountered a few issues the first being that I am unable to install the custom agent due to Windows Defender and our company policies. This is most likely due to the fact that it is not signed?

Yes, sometimes files might be blocked or quarantined by an antivirus software if it's not signed with a digital signature. In this case, we'd recommend either choosing the Online configurator option or signing the output file with your own digital signature. You can also add the folder where you plan to keep your custom Agent file to the a/v exclusions list as described here.

But after logging in with full control in the viewer I couldn't send keyboard commands or restart the agent as administrator? Is this also due to it being not signed or that it is a virtual machine?

Could you please clarify what keyboard commands you've tried sending? Was it a hotkey combination from the list of supported hotkeys here? What exactly happened when you sent a hotkey?

Have you tried restarting Agent with admin rights using the respective Restart Agent as command on the Toolbar? If so, then please describe what exactly happened after you selected to commend in the drop-down list (for example, if you didn't get the credentials prompt, etc.). Please note that sometimes it can take a few minutes for Agent to restart and for your Viewer to reconnect to it.

Looking forward to your reply.

Hello Grant,

Thank you for your message.

Are you trying to connect to Host using Internet-ID connection? If yes, then could you please confirm that can you see the Host icon in the system tray and if its color is blue? Alternatively, please check if your Host status says Ready for connection in the Host Settings.
You can also check if this help page can provide a helpful solution as well.

Looking forward to your reply.

Hello John,

Thank you for your feedback and kind words!

We're glad that you enjoy using Remote Utilities. As always, feel free to let us know if you have any questions or need our assistance - we're happy to help.

Thank you!

Hello David,

Thank you for your message.

Please note that Host for Linux is already available for alpha preview. It's somewhat limited in functionality since it's an alpha preview, but we'll be adding more features during the beta version releases. You can find the download link and installation instructions in this thread.

Hope that helps.

Hello Max,

Thank you for your message.

The connection notification banner is persistent and cannot be hidden or disabled. The banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software.
Currently the message can only be removed when connecting to a remote Host via Direct connection or fr om a Viewer registered with any commercial license.
We plan to implement some improvements that will allow users to hide this notification banner on the Viewer's side and change the corner wh ere the notification banner is displayed - these features will be available in one of our future updates.

Hope that helps.

Hello Grant,

Thank you for your message.

It might be that the Host service (and/or other Host files) was somehow blocked (or even deleted) by the antivirus software. Please try fully uninstalling Host as described here and re-installing it from scratch. After re-installation, please make sure to add the entire Host installation folder to the exceptions list as described here.
In addition, perhaps this troubleshooting guide from our KB might provide some helpful information as well.

Let us know if the issue persists.

Hello Kamil,

Thank you for your message.

The connection notification banner is persistent and cannot be hidden or disabled. However, the banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software.
Currently the message can only be removed when connecting to a remote Host via Direct connection or fr om a Viewer registered with any commercial license (including Starter, Mini, Endpoint and Pro licenses).
We plan to implement an improvement that will allow users to hide this notification banner on the Viewer's side (i.e. it will still be visible on the Host side, just not in the remote session window). In addition, it will be possible to change the corner wh ere the notification banner is displayed - these features will be available in one of our future updates.

Hope that helps.

Hello Jon,

Thank you for your message.

Unfortunately, it's not possible to limit Host to only 1 user account since it's always running in the background as a system process and, therefore, affects all users on a machine.

You can try using Agent instead - this is our module for on-demand support and attended remote sessions. Agent runs as an application under the current Windows user and doesn't require installation or administrative rights. However, please note that Agent can only be started manually since it's an on-demand module, i.e. it won't launch automatically on system startup in the same way that Host does.

You can download Agent here or build your own custom Agent via MSI Configurator Tool.

Let us know if you have more questions.

Hello,

In this case, the issue might be caused by disabled TLS protocols on your machine. Please try downloading the EasyFix wizard tool from this page, then run it and follow the steps provided by the wizard.
If the EasyFix doesn't help, please also try other solutions listed on this page that can help you to install/update TLS 1.2 on your machine.

Hope that helps.

Hello Oldřich,

Thank you for your message.

Do you mean a stable release of Host/Agent for Mac/Linux? If this is the case, then unfortunately, we can't provide any approximate ETA on this for now, since we plan to first release a few beta versions with additional features/possible bug fixes. We'll definitely do our best to make it available as soon as we can.

Let us know if you have more questions.